Acer15

rphilbrook
rphilbrook Member Posts: 2 New User
edited November 2023 in 2020 Archives
I bought an Acer chromebook15 and it keeps freezing up trying to set it up less than  24 hours ago

Best Answer

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Answer ✓
    @rphilbrook

       Hi, sorry to hear about the issue. Try to do Hard Reset by following the below steps.

    Hard reset your Chromebook :
    1.    Press the power button to turn off your Chromebook until all the lights in the unit goes off and unplug all the cables if in case any cable is plugged in.
    2.    Press and hold the Refresh (the 4th key from the left in the first row of the keyboard) + Power key for 20 secs. then try to turn on the unit and check.
          Try this and post your results.

      I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    Answer ✓
    @rphilbrook

       Hi, sorry to hear about the issue. Try to do Hard Reset by following the below steps.

    Hard reset your Chromebook :
    1.    Press the power button to turn off your Chromebook until all the lights in the unit goes off and unplug all the cables if in case any cable is plugged in.
    2.    Press and hold the Refresh (the 4th key from the left in the first row of the keyboard) + Power key for 20 secs. then try to turn on the unit and check.
          Try this and post your results.

      I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • rphilbrook
    rphilbrook Member Posts: 2 New User
    Thank you that issue is fixed now have another one when I push the a key it comes out as a q and the q key comes out as an a 
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @rphilbrook
      Hi, sounds good that the issue is fixed. Sorry to hear about your second issue. Try to do Power-Wash on the unit by following the below steps and check.
     Power-Wash :
         1. Restart the unit and get to the Log-in page where it asks for the Log-in Passsword to login in-to the unit.
     2. Press and hold down Ctrl + Alt + Shift together and when you are holding down all the three keys together, tap the letter R key.
     3. Click the Restart button to restart your Chromebook.
     4. Click the Powerwash  button to continue.
     5. Click Continue and follow the onscreen instructions to reset your Chromebook. 
         It will load the default settings and you can set-up the unit like you did it on day one when you bought it.

        I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    @rphilbrook you likely accidentally chose the wrong language keyboard during setup,
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Categories