Frequent instant shutdowns when video editing in Premier on Swift SF314-57

I'm going insane here. My two month old Swift seems to be shutting down due to overheating issues. After half an hour of fairly mediocre editing that is only using 50% of my processor and 8 of my 16GB of RAM (ie: just playing back from the timeline), my laptop just clicks off. I have to go through the whole boot up process again. I assume thermal throttling is happening at the same time because the processor clock speed is 1,300 and even drops as low as 1,150 when it I get this shutdown event (it's not boosting at this stage).

What's strange is that the Premier project has continued to run while it was shut down. Since I'm inevitably just playing from the timeline, it's still playing when I get up and running again. It's more like the screen just went to sleep, but I actually have to go through the complete boot-up process to get up and running again. (Is there such a thing as an emergency hibernation?)

My laptop is fully up to date with Windows and all drivers, but my BIOS is a bit old at V1.07

Is this just a BIOS issue that's not managing my laptop's thermals well which I can fix with an update, or something hardware related (like poor thermal paste) that needs me to claim against the warranty?

My full specs are:
Swift SF314-57
i7-1065G7 @ 1.30GHz
1TB SSD
16GB RAM
SNID: XXXXXXXX
Windows 10

Primary software that's probably running when I experience this problem:
Adobe creative cloud's applications (specifically Premier as this is the most demanding of my apps)
MS Office 365
Outlook
BitDefender

(BTW, I am a bit scared to do a BIOS update. I hear that it can brick your laptop if done wrong)

Edited the thread to hide sensitive information
Acer-Samuel

Accepted answers

Commodore_1995#

Download only the latest version. Follow this:

a) let the battery charge 100%

b) disconnect all peripherals from the USB ports;

c) disable the antivirus;

d) disable wireless.

All comments

Commodore_1995#

Have you checked the temperature with the hwmonitor? About updating the bios, yes, it is a risky procedure. However, you can do so by following these steps:

a) if possible, connect the notebook to a UPS;

b) let the battery charge 100%;

c) disable the antivirus;

d) disconnect all peripherals from the usbs ports;

e) disable wirelless;

f) at no time, disconnect or disconnect the power adapter.

Commodore_1995#

Can you send some screenshots of the temperature?

Stephen_H

I've been using Core Temp 1.15.1 to watch my temperatures. I've just downloaded hwmonitor so I'll give that a try to see if I get different temperature values.

BTW, what's the meaning of the core temperature versus the Min & Max core temperatures? If I look the average, I am on 42 degrees, but the max is sitting on 84 degrees which is already close to the 100 degree limit ...and all I'm doing is email and this browser window.

Here's a screenshot of my laptop when not under pressure:

Commodore_1995#

O seu modelo possui uma mx250 ou mx330? Eu perguntei isso, por que o modelo possui uma mx330 eu tentaria atualizar o BIOS para uma versão 1.13

Stephen_H

Here's a quick follow up.

Just launching Premier shot my temperature up to an average of 60+ with a max of 90:

I played from the timeline for about 30 seconds and it spiked up further to 80+:

Is this a sign of an overheating issue, or perfectly normal behavior?

Stephen_H

Neither. It has Iris Pro integrated graphics.

i7-1065G7

Commodore_1995#

Você pode informar o modelo exato? Exemplo SF314-57-57bn

Stephen_H

Swift SF314-57
i7-1065G7 @ 1.30GHz
1TB SSD
16GB RAM
SNID: XXXXXXX
Windows 10

Primary software that's probably running when I experience this problem:
Adobe creative cloud's applications (specifically Premier as this is the most demanding of my apps)
MS Office 365
Chrome
Outlook
BitDefender

Edited the content to hide sensitive information
Acer-Samuel

Commodore_1995#

Download the acer care center and enter only the first ten number of partnumber:

ORIGINAL

Digite seu comentário

TRANSLATED

Enter your comment

Edited the content by translating from Portuguese to English

Acer-Samuel

Stephen_H

Is this what you are looking for?

Image: https://us.v-cdn.net/6029997/uploads/editor/qm/w3fuvq77cumh.png

Stephen_H

Interesting development...

I've had Premier running in the background while playing a YouTube video while writing a few emails as a stress test while chatting with you. All has been fine so I thought the problem was gone. But then I realised I was on battery. I plugged in the charger. I saw quick spike in performance and within 10 seconds my laptop shut down. I disconnected the charger to return to battery power, and it's done it again another two times within 2 minutes.

I've quit Premier and all temperatures have returned to a more reasonable temperature (average 55 degrees)

I am confident that I can repeat this problem on demand.

Commodore_1995#

Can you tell me only the first ten numbers of the serial number that is shown in the acer care center?

Stephen_H

Oh, sorry. Here you go:
NXHJGEA002

Commodore_1995#

Does the notebook also turn off when doing a stress test?

Stephen_H

I don't know how to do a stress test except to do video editing. It seems to only turn off if the charger is plugged in. On battery, it does not. Probably because the performance is limited on battery. (see my post at 5:04 pm)

Is there software that does a formal stress test that I can try?

Commodore_1995#

As your model has only the intel video card, I believe that there will be no problems in upgrading to this version that mentions the system's thermal policy: