my laptop is not getting reset

sahith
sahith Member Posts: 11

Tinkerer

edited December 2023 in 2020 Archives
my laptop is not getting reset (acer nitro 5 AN515-52  8gb ram and 4gb graphic card)

Answers

  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Turn machine off by pressing and holding the power button for about 5 seconds. Then turn it back on and immediately press and hold the ALT key while tapping the F10 key. The recovery screen should appear as in the video below to teset or refresh the machine while trying to save your personal files. Jack E/NJ


    Jack E/NJ

  • sahith
    sahith Member Posts: 11

    Tinkerer

    ya i did this but during the system getting  reset it went back to first  screen that is recovery screen after that i turn my pc it shows There was a problem while resetting no changes made like this it showed on the desktop. What i do now ????
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    OK. What was the original problem you were trying to fix with a factory re-set? Jack E/NJ

    Jack E/NJ

  • sahith
    sahith Member Posts: 11

    Tinkerer

    i had lot of unwanted files in my pc thats why i wish to reset it but i cant able to reset my device may i know what is the problem in my pc for what i cant able to reset it why it is showing that error
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Turn machine off again.
    (1) Turn it back on and immediately press the F2 key to enter the BIOS menu. Set and save a supervisor password. Then turn machine off again.

    (2) Turn it back on again  and immediately press the F2 key again to enter the BIOS menu using the supervisor password. Then make sure the F12 and D2D options are enabled in the BIOS. Also disable secure boot. Then exit and save BIOS settings. Turn machine off again.

    (3) Turn it back on again and immediately press and hold the ALT key while tapping the F10 key to enter the recovery menu.

    (4) Try the remove everything reset. If it still fails, try the ALT+F10 procedure at least one more time.

    Jack E/NJ

    Jack E/NJ