Message- Encrypted file not found

Alio
Alio Member Posts: 4 New User
edited November 2023 in 2020 Archives
hi, I have accer aspire v5. A month ago i restore my machine to factory settings which result in deletion of My win locker application. After updating my system to windows 10, i installed my winlocker from web which is a 30 day trial version. Now i am trying to decrypt some photos which were encrypted with previous version but on clicking the file a message window pop up whichs says " No encrypted file(s) found". However the file physically exits there with the size. Will appreciate your help and support to resolve this issue. Thanks

Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    What is your V5's  full model number? Jack E/NJ

    Jack E/NJ

  • Alio
    Alio Member Posts: 4 New User
    Hi, 
    its V5-471G
    thia is what written on its back
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    @Alio >>>A month ago i restore my machine to factory settings which result in deletion of My win locker application. After updating my system to windows 10>>>

    What was the factory-installed Windows version? Mywinlocker app should not have been deleted from a factory reset. How did you do the factory restore/reset? This cannot been done from Win10!!!! Jack E/NJ

    Jack E/NJ

  • Alio
    Alio Member Posts: 4 New User
    Dear Jack, My apologies for answering you late.  i am still facing same problem. The factory installed windows version was 8 64bit. When i Reset the system there were 2 options, of which i selected the below one which says remove every thing. Will appreciate if i am provided with some solution to this. 
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    >>> When i Reset the system there were 2 options, >>> i selected the below one which says remove every thing>>>

    If you did a remove everything factory reset, those encrypted files are gone unless you backed them up on another disk or flash drive. If you see these files using FileExplorer, then the MyWinLocker decryption app is not looking at the right disk or drive or folder. Refer to this site if you haven't already https://www.file-extension.org/associations/mywinlocker

    Jack E/NJ








    Jack E/NJ

  • Alio
    Alio Member Posts: 4 New User
    Thank you, will try to figure it out. Once again thanks for your time and support. I will be bothering you again with the latest.