How do I contact @Acer-Karp

boo
boo Member Posts: 4 New User
edited October 2023 in 2020 Archives
I have seen the answers for deleting accounts but the @Acer-Karp is not a link. How do I contact? No sense keeping the account when the laptop died upon being upgraded to Win10 and the product key was lost and irretrievable so there is no going back to Win8

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Hi boo

    The product key is built-in into your computer hardware, and not separately available.
    In order to perform a clean installation of Windows 10, you will first need to install the original operating system supplied with your PC.
    After you restore your original version of Windows, you can upgrade your operating system to Windows 10 and activate Windows 10 online. This will update the product key to be compatible with Windows 10.
    https://us.answers.acer.com/app/answers/detail/a_id/40073

    If you have already activated windows 10 earlier, please follow the steps in the below weblink to perform a clean install after the Windows 10 upgrade.
    https://us.answers.acer.com/app/answers/detail/a_id/37954


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • boo
    boo Member Posts: 4 New User
    Hey! Look at that! When I type it into a query it suddenly becomes a link. No need to answer. 
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Hi boo

    The product key is built-in into your computer hardware, and not separately available.
    In order to perform a clean installation of Windows 10, you will first need to install the original operating system supplied with your PC.
    After you restore your original version of Windows, you can upgrade your operating system to Windows 10 and activate Windows 10 online. This will update the product key to be compatible with Windows 10.
    https://us.answers.acer.com/app/answers/detail/a_id/40073

    If you have already activated windows 10 earlier, please follow the steps in the below weblink to perform a clean install after the Windows 10 upgrade.
    https://us.answers.acer.com/app/answers/detail/a_id/37954


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • boo
    boo Member Posts: 4 New User
    I appreciate your attempt to help with the Acer PC. I have already purchased a replacement. It would be nice to have an acceptable product key, but it is not recognized. No matter what I do it remains an unacceptable key. I talked to a tech at Microsoft who suggested I buy one off eBay. I did. WindowsandOffice in Berlin were quite helpful but their keys didn't work either. I have done all I could. I have paid others to do what they could. I cannot install the OS that came with the laptop because there was no OS included in the box. It was on the machine. Interestingly, once I upgraded to Win10 the backup disc I made when it was new also wouldn't reinstall the OS. Alas. Nothing worked. Windows 10 killed that Acer laptop.
    And, Sharanji, I clicked like simply because you tried and that would likely work on any machine but this one.
  • PARNABDEBNATH
    PARNABDEBNATH Member Posts: 13

    Tinkerer
    You should have contacted your local Acer store. They would have formatted it on their own.

Categories