How to recover/flash bios (fn + Esc) to resolvre the black screen of death... Acer Aspire F5-573G

sbertaud13
sbertaud13 Member Posts: 18 Troubleshooter
edited October 2023 in 2020 Archives
Hi everybody,

My laptop : 
Acer Aspire F5-573G-74KP
NX.GDAEF.016
Model :  N16Q2
Mgf Date : 2017/04/07
Kabylake Processor i7 7500U

=> https://fr-store.acer.com/aspire-f-15-ordinateur-portable-f5-573g-argent-1

I've updated Windows 10 on my Laptop Acer  F5-573G-74KP with the KB4532695 Update.
The update fail, Blue Screen. Since this problem, my laptop don't start.
I push the On button, the light appears on my keyboard  and the screen stay black. No Acer Logo, nothing...

I 've try all the solutions  found in Goole,  Impossible to flash/recovery my bios... 

1° I've download the latest firmware 1.27_A_A

2°I get these files 

16/12/2015  12:41           240ÿ584 BiosImageProc.dll
15/01/2008  07:25           105ÿ886 Ding.wav
16/12/2015  12:43            36ÿ808 FlsHook.exe
02/07/2012  11:50           225ÿ560 FWUpdLcl.exe
29/04/2016  10:38           748ÿ544 H2OFFT-W.exe
26/08/2015  11:50            62ÿ760 iscflash.sys
26/08/2015  11:49            67ÿ240 iscflashx64.sys
16/12/2015  09:28         1ÿ162ÿ744 mfc90u.dll
16/12/2015  09:28               524 Microsoft.VC90.CRT.manifest
16/12/2015  09:28               548 Microsoft.VC90.MFC.manifest
16/12/2015  09:28           568ÿ832 msvcp90.dll
16/12/2015  09:28           655ÿ872 msvcr90.dll
19/09/2016  08:40            52ÿ271 platform.ini
31/05/2017  16:19         6ÿ926ÿ448 ZAA2_multi.fd
31/05/2017  16:19        15ÿ315ÿ056 ZAA3_multi.fd
31/05/2017  16:19        15ÿ315ÿ056 ZAA4_multi.fd
25/02/2020  08:57         6ÿ926ÿ448 ZAA_multi.fd

3° I copy the 4 fd files on an Usb Card (4Go)

4° I plug the usb card in the laptop.
I unplug the power supply
I hold Fn + Esc
I plug the power supply
press the On Button.
The power light flas

And nothing happend after a 30mn....40minutes... 

I repeat : No Acer Logo on screen, all keys combinations don't work.
I have found youtube vidéo, nothing work...

Only Fn + Esc could resuscitate my laptop 😭😭😭😭😭😭😭😭😭😭

Can someone help me..

Best regards,






Answers

  • I don't think the problem is related, but the update provided by Microsoft. Is the Acer logo appearing on the display? Can you access the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sbertaud13
    sbertaud13 Member Posts: 18 Troubleshooter


    Hi, 

    No acer logo just that. 
    Only fn esc work but i need help to win !

    Best regards
  • When updating windows, do you know if the driver insyde firmware has also been updated? What happens when you reset the battery? https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sbertaud13
    sbertaud13 Member Posts: 18 Troubleshooter
    Egydiocolho,

    I'm the same person like => https://community.acer.com/en/discussion/588396/kb4532695-acer-aspire-f5-573g-74kp-nx-gdaef-016-black-screen

    :-)

    I've try all it's possible to try !

    I hope a last chance !
    My last chance before trashcan  is to recover my bios. 
    Other people have succeeded, i hope mee too !!!!

    Best regards