Acer Nitro 5 AN515-42 - VIDEO TDR FAILURE

majstik
majstik Member Posts: 11

Tinkerer

edited December 2023 in 2020 Archives
I bought a new laptop from the description. Unfortunately, after a short use it began to show bluescreens during games. Bluescreen: VIDEO TDR FAILURE. It doesn't happen all the time. Sometimes five times in a row and sometimes it doesn't even last for two hours. The computer behaves normally during normal surfing the Internet or watching videos. The computer was on different websites twice and did not show any technical defect. It passes all tests positively. Anyone have any idea? Teks translated by translator, I'm sorry.

Best Answer

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    Good and make sure you follow all the instructions to set up launching your games from the control center ONLY

    Please click YES if I have answered your question 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

Answers

  • Are the video card drivers having an error in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • majstik
    majstik Member Posts: 11

    Tinkerer

    no, is clear.
  • Does the same problem occur when updating adrenalin? What is the version of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • majstik
    majstik Member Posts: 11

    Tinkerer

    what is this adrenalin? Bios Version v1.16
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Your BIOS version is up to date

    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model and MUST be installed, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click the link below to download it. If you get a failure installing the new Control Center then download and run DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html for a clean uninstall of your current AMD Center and Drivers then try to install again

    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-1-1

    Most of the problems I have encountered answering questions similar to yours are that users do not have the GPU set up correctly in the Control Center and are gaming on their Dedicated Vega 8 GPU which gives poor performance and is not designed for gaming. I have your exact model and my gaming experience using the AMD 2020 Control Center is good, Follow these instructions

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

    Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
    Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

    Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

    PLEASE CLICK YES IF I HAVE ANSWERED YOUR QUESTION, THANKYOU







    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • majstik
    majstik Member Posts: 11

    Tinkerer

    OK i instal this new Control Center. I check this now.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    Good and make sure you follow all the instructions to set up launching your games from the control center ONLY

    Please click YES if I have answered your question 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • majstik
    majstik Member Posts: 11

    Tinkerer

    after installing this service center bluescreen stopped, but now  the screen just goes blank and restarts.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    In that case it is conflicting with your previous install and needs to have a clean install environment, do this

    Download DDU 
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
    Restart into Safe Mode and install and run DDU to do a clean uninstall of all AMD Drivers.
    Restart back into Normal Mode and Reinstall the AMD 2020 Adrenalin Control Center

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • majstik
    majstik Member Posts: 11

    Tinkerer

    Ok, its done. I will be check this. Now i don't have sound... "connet soundbar" 
  • majstik
    majstik Member Posts: 11

    Tinkerer

    This same guys. I delete this all driver, reinstal this control center, and still my pc restart... One good information.. Dont have bluescreen, only blank and restart. 
  • Can you access secure boot? What happens when you reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • majstik
    majstik Member Posts: 11

    Tinkerer

    I chceck minidumps, now problem is: dxgkrnl.sys

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited February 2020
    Type “chkdsk” in the search bar then select and run it and do as my colleague @egydiocoelho says do a battery reset to discharge static electricity, unplug and turn off, place a straightened paper clip in the small hole on the underside and press for 10 seconds then leave it alone for 15 minutes. Plug back in and restart

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • majstik
    majstik Member Posts: 11

    Tinkerer

    and what next?
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Restart and see if the problem is fixed

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • majstik
    majstik Member Posts: 11

    Tinkerer

    Now my laptop is even reset on the desktop. No error appears, just the picture goes out and the system restarts. There is no file in minidumps
  • majstik
    majstik Member Posts: 11

    Tinkerer

    Gentlemen, I have found that a laptop without a power supply is working properly. Once connected, it begins to reset.

  • Digite seu comentário
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)