Helios 300 | No bootable device except I cant change any boot options

Susurrus
Susurrus Member Posts: 3 New User
edited November 2023 in 2020 Archives
As the title suggests, I'm having the problem where when I try to boot my computer, after showing the predator logo for a while, it tells me there is no bootable device. Both my nvme m.2 ssds show up in the bios but my boot options are blank and I can't change the one option I have, which is secure boot. Before this problem I was having a problem where it would boot too a blacl screen then turn itself off quickly and repeat until it got to a phase where it wouldnt turn itself off and sit on a blacl screen for a long while then boot again a few times like that until it booted like normal. While I suspect this part is a hardrive I cant even change my boot device or try to reinstall Windows from a usb as nothing shows up in the bios or boot manager.

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    @Susurrus what's your full model number also have u tried a battery power drain on 2017/18 battery pinhole on 2019 power button press/hold for 30s let it rest for 2/3h then boot into bios reset to defaults see if the issue persists 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Susurrus
    Susurrus Member Posts: 3 New User
    @xapimjust tried that no luck. The model is the PH315-52. Before these problems and before I updated some drivers I was also getting blue screens such as dpc watch dog violation, unexpected kernal mode trap, and kmode exception not handled. I should also mention that this black screen problem is still happening and does when ever the device has been powered off or slept for more than a handful of hours.
  • Susurrus
    Susurrus Member Posts: 3 New User
    The biggest problem and the one I really need hel0 with is simply that I can't select anything to boot to period
  • AHamPlanet
    AHamPlanet Member Posts: 1 New User
    I also have a similar problem, I cannot factory reset my computer and when I tried other options I discovered it won't boot from anything other than the factory ssd.