I Have an Acer Asper 515-51G.

KelliSB
KelliSB Member Posts: 4 New User
edited March 1 in 2020 Archives
The screen has gone black, but when hooked up to an external monitor, everything works. We've tried all the You Tube suggestions, but haven't had any luck. Has anyone experienced this?

Thank you.

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening KelliSB !

    Have you performed the battery reset procedure?


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  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Also shine a flashlight at an angle on the screen. Do you see what should be there, only faintly?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • KelliSB
    KelliSB Member Posts: 4 New User
    Good morning.

    Yes, I've tried the battery reset procedure. I will try shining a flashlight on the screen and respond with what happens.

    Thank you.
  • KelliSB
    KelliSB Member Posts: 4 New User
    When I shine a flashlight on the screen, all I can see is blue. That’s with making sure the screen is active by hooking it up to my tv screen with an HDMI cord. I’m assuming I should be able to see bits of what’s on the desktop in whatever area I shine the flashlight?
  • Yes, can you see the windows icons? What happens when you press FN + F6 and also FN + F5?
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  • KelliSB
    KelliSB Member Posts: 4 New User
    No, I can’t see any icons, just a blue colour. Nothing happens if I press Fn F5, or Fn F6. Thank you for the suggestions. 
  • Reset the battery and post the result:
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)