Battery not charging -Nitro 5 AN515-53

Aamer
Aamer Member Posts: 19 Troubleshooter
edited November 2023 in 2020 Archives
Hi there guys ... I am using Acer Nitro 5 and there is an issue regarding battery charging .. when i connect the charger it shows connected but not charging and when i do power drain while charger is connected it starts charging the battery ... it is also charging when the battery is almost above 80 percent ( not sure about percentage ) can you help me guys whether its the issue of adapter /charger or battery or some settings issue
«1

Answers

  • What is the exact model? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    What is the exact model? Example an515-51-75kz.
    Nitro 5 AN515-53
  • Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Resetting the internal battery temporarily helps for that charging ... after discharging same problems comes ... sorry for late reply 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    If you can get access to a different power adapter see if that works. 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?begydiocoelho said:
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1



    egydiocoelho said:
    What is the exact model? Example an515-51-75kz.
    Nitro 5 AN515-53egydiocoelho said:
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    resetting the battery temporary helps but at the next low battery same problem reoccurs 

  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?begydiocoelho said:
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1



    egydiocoelho said:
    What is the exact model? Example an515-51-75kz.
    Nitro 5 AN515-53egydiocoelho said:
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    resetting the battery temporary helps but at the next low battery same problem reoccurs 

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Did you try a different charger?

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    andylb said:
    Did you try a different charger?
    yes I did brother ..  nothing helps
    andylb said:
    Did you try a different charger?

    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?begydiocoelho said:
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1



    egydiocoelho said:
    What is the exact model? Example an515-51-75kz.
    Nitro 5 AN515-53egydiocoelho said:
    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    Have you tried uninstalling the battery and ac adapter drivers in device manager?

    Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Have you tried updating drivers on intel and nvidia websites?
    Lastly, Acer released yesterday a new version of uefi that adds support for new batteries, see: https://www.acer.com/ac/pt/BR/content/support-product/7571?b=1


    resetting the battery temporary helps but at the next low battery same problem reoc
  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    andylb said:
    Did you try a different charger?
    yes I did .. no improvement
  • Have you updated uefi bios yet?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    Have you updated uefi bios yet?
    yes i did ... only thing that helps temporarily is resetting the internal battery ...i guesd i have to change the battery now 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    I know it's not the answer you want to hear but I'm pretty sure you've got a bad battery, sorry

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    andylb said:
    I know it's not the answer you want to hear but I'm pretty sure you've got a bad battery, sorry
    there is nothing to be sorry man .. it's okay .. thank you guys for your help 
  • Make sure this button is properly pressed by placing some layers of electrical tape:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    Make sure this button is properly pressed by placing some layers of electrical tape:

    will try that too one last time 😃
  • Ok! Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JWA1979
    JWA1979 Member Posts: 26 Enthusiast WiFi Icon
    [SOLVED]
    I had the same issue mentioned above with my battery not charging on my AN715-51-796C laptop. I sent mine in for repair but Acer couldn't not replicate the issue. They gave me a free Chicony power adapter. My laptop seemed to be working fine with the new adapter until a month later I started having the same issue again. I called Acer again but they couldn't provide any new help other than to send me another power adapter. I decided to perform a very general Google search on "laptop battery not charging" and found a CNET article titled: "How to fix a Windows 10 laptop that's plugged in but isn't charging". The article provides straightforward instructions on how to resolve the issues. Listed below is the link, with the instructions outlined. So far, the fix is working for me. Hopefully it will help others having this same issue. 


    • Open the Device Manager by searching for it or right-clicking the Start button and selecting Device Manager.
    • Click Batteries on the list to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
    • Right-click ON EACH ITEM (BOTH) and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, but don't worry because they will automatically be reinstalled when you restart your laptop.
    • Shut down your laptop.
    • Unplug the power cable from your laptop.
    • If your laptop has a removable battery, remove it. My laptop does not have a removable battery. I tried skipping this step but it didn't work, so I removed the bottom panel of my laptop and then removed the battery by disconnecting it from the motherboard.
    • Put the battery back in if you removed it.
    • Plug in your laptop.
    • Power on your laptop.
    • Click the battery icon in the system tray and you should see that your laptop is plugged in and charging.


  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @JWA1979 It is a good idea to read the whole topic, this user has already done those things. I know it worked for you and that's great but one answer doesn't always fit all :)

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Aamer
    Aamer Member Posts: 19 Troubleshooter
    thank you man but i have tried all these .. i changed the adaptor as well as battery too  .. nothing worked for me ..
    only thing I am doing is to keep the laptop connected the power source and if the battery drains incase the electric power is  off then i click the reset button which helps me start the battery to charge again .. temporary measure for now until finds a way