My 2 year old Acer Nitro 5 AN515-51 suddenly died while i was using it.

AaKash03
AaKash03 Member Posts: 8 New User
edited December 2023 in 2020 Archives
The screen just went blank and it is not turning on again. It just died suddenly. The keyboard and power lights are turning on but nothing on the screen. Tried an external display but same result.
Fans can also be heard. I have tried resetting the battery but nothing happens. I got it checked at a repair shop and they're saying that the motherboard has died. I am in big trouble and i don't even know how it happened. Please help T-T

Answers

  • Did they tell you what the problem was specifically? Just saying that "the motherboard died" is not the solution to the problem. Have you tested the rams memories?
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  • AaKash03
    AaKash03 Member Posts: 8 New User
    Did they tell you what the problem was specifically? Just saying that "the motherboard died" is not the solution to the problem. Have you tested the rams memories?
    I did remove and insert the Ram again but no luck there. According to them " the MOSFETs of the GPU socket had overheated and burnt" . I am a noob in this stuff so I really need some advice. If it matters the i/o ports are still working and I still hear a beep when I plug/unplug my charger.
  • Have you checked with another repair center, if they identify the same problem on the motherboard? Although you think there is a problem with the motherboard, check if this button is being pressed:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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  • AaKash03
    AaKash03 Member Posts: 8 New User
    edited February 2020
    Have you checked with another repair center, if they identify the same problem on the motherboard? Although you think there is a problem with the motherboard, check if this button is being pressed:

    I will take it into a different repair centre tomorrow to see what they find . I can't see the image you uploaded .

  • If you are using a mobile phone, activate the "desktop version" function in your browser. That way, you can see my image.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AaKash03
    AaKash03 Member Posts: 8 New User
    If you are using a mobile phone, activate the "desktop version" function in your browser. That way, you can see my image.
    Thanks man.As it's late here i will check it in the morning and will let you know. Thanks again for your help.
  • Ok! post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AaKash03
    AaKash03 Member Posts: 8 New User
    I checked it with another repair centre and they said that the CPU is overheated and needs to be replaced. They said that firstly they will try to replace the processor (~ ₹6500 or $95) and if it still doesn't work than I have to replace the motherboard (₹18000 or $250) with only a month of warranty. What is my best option here?
  • Did you check my previous suggestion?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AaKash03
    AaKash03 Member Posts: 8 New User
    I did and it was not getting pressed.
  • I would choose to replace the motherboard. However, I consider U $ 250.00 to be a very expensive price.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AaKash03
    AaKash03 Member Posts: 8 New User
    Thanks for the help. I will get the motherboard replaced :( . I am heavily disappointed with this laptop and Acer. This problem shouldn't occur after just 2 years . If the performance deteriorates that's understandable but this is unacceptable from Acer. Now i have a $250 bill and that too with only a month of warranty. Guess that's just my luck.
  • How much would it cost to repair the motherboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AaKash03
    AaKash03 Member Posts: 8 New User
    They said they can't repair it. I asked from the official Acer service center and they also said it needs to be replaced only.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    AaKash03 said:
    They said they can't repair it. I asked from the official Acer service center and they also said it needs to be replaced only.

    You can minimize the risk to your new MOB by always using an inexpensive laptop Surge Protector. This is true for all countries but more so for regions with unreliable or unstable electric supply or that are subject to storms causing surges or outages. Many MOB's get fried by not protecting their power supply. I live in the USA and would never use my laptop or desktop without a Surge Protector, mine has a battery backup so that my laptop does not shutdown incorrectly if we get a power outage

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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