how can i fix my nitrosence nitro 5 an515-53

anderson2
anderson2 Member Posts: 12

Tinkerer

edited December 2023 in 2020 Archives
i have a nitro 5 an515-53
so iv'e been having problems with my nitrosence. it worked for a long while but now it does not want to open. the app would open then start flickering but now when i try to open it it just closes immediately. i have uninstalled and installed it back a couple of times tried a few things to see if it would open but nothing. i need help
how can i fix this 

Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    uninstall uninstall Acer Quick Access, Acer Care Center and all Nitrosense services then reinstall in that order

    Please click YES if I have answered your question 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Did not work? What version of windows 10? Does the name of your notebook appear on Nitro AN515-53 in the bios information guide?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

    Did not work? What version of windows 10? Does the name of your notebook appear on Nitro AN515-53 in the bios information guide?
    this?

  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

    andylb said:
    uninstall uninstall Acer Quick Access, Acer Care Center and all Nitrosense services then reinstall in that order

    Please click YES if I have answered your question 
    oke i'll try

  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

    Did not work? What version of windows 10? Does the name of your notebook appear on Nitro AN515-53 in the bios information guide?

  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

    andylb said:
    uninstall uninstall Acer Quick Access, Acer Care Center and all Nitrosense services then reinstall in that order

    Please click YES if I have answered your question 
    nop didn't work 

  • Are you using version 1909 of windows? Also, when you installed Predator Sense, did you previously uninstall nitro sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

    Are you using version 1909 of windows? Also, when you installed Predator Sense, did you previously uninstall nitro sense?
    yes and yes

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

    u think maybe we could use teamviewer?

  • What is the version of windows? Have you tried the predator sense appxbundle? Is there any antivirus installed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • anderson2
    anderson2 Member Posts: 12

    Tinkerer

    What is the version of windows? Have you tried the predator sense appxbundle? Is there any antivirus installed?
    i deleted avast and yes i tried it

  • StevenGen
    StevenGen ACE Posts: 12,467 Trailblazer
    First, update your BIOS to the latest BIOS at (https://www.acer.com/ac/en/AU/content/support-product/7571?b=1) dated: 2019/09/05 and version 1.28 as "Nitro Sense" has been updated and properly your old BIOS v1.24 (which is 3 updates old) is not compatible with the new version of "Nitro Sense" dated:2019/03/04 version: 3.01.3001, try that.