How to actually install the serial IO drivers?

azharizkita
azharizkita Member Posts: 3 New User
edited October 2023 in 2020 Archives
I just finished reinstalling my A514-52G with windows 10 and tried to install this serial io drivers.

Unfortunately it doesn't installed correctly (or not even installed at all ?). It was just blank cmd and doing nothing at all. Then I found a log file called "WinPEREDrivers.txt" inside the OEM/AcerLogs folder and it says:
<br>
Error: 87

The /Image option that is specified points to a running Windows installation. 
To service the running operating system, use the /Online option. For more information, refer to the help by running DISM.exe /Online /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

09/02/2020&nbsp; 8:33:04,66[Log TRACE]&nbsp; xcopy .\*.* c:\OEM\Preload\MSDRV /vesy 
Does C:\OEM\Preload\MSDRV specify a file name
or directory name on the target
(F = file, D = directory)? ^C<span>09/02/2020&nbsp; 8:33:04,41[Log START]&nbsp; ============ C:\Users\Azhari Rizkita\Downloads\IO Drivers_Intel_30.100.1915.1_W10x64_A\IO Drivers_Intel_30.100.1915.1_W10x64\InstallDriver.cmd ============ </span>
09/02/2020&nbsp; 8:33:04,41[Log TRACE]&nbsp; dism /image:C:\ /add-driver /driver:.\ /recurse 

Deployment Image Servicing and Management tool<br>Version: 10.0.18362.1


I recognized 2 things:
-> DISM error 87 (which I have no idea how to solve this).
-> user input that holds the cmd so it doesn't do anything (blank screen).

Does anyone knows how to solve this problem?

Answers

  • azharizkita
    azharizkita Member Posts: 3 New User
    Since the log above looks messed up, here is my WinPEREDrivers log:




    09/02/2020  8:33:04,41[Log START]  ============ C:\Users\Azhari Rizkita\Downloads\IO Drivers_Intel_30.100.1915.1_W10x64_A\IO Drivers_Intel_30.100.1915.1_W10x64\InstallDriver.cmd ============
    09/02/2020  8:33:04,41[Log TRACE]  dism /image:C:\ /add-driver /driver:.\ /recurse
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Error: 87
    The /Image option that is specified points to a running Windows installation.
    To service the running operating system, use the /Online option. For more information, refer to the help by running DISM.exe /Online /?.
    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
    09/02/2020  8:33:04,66[Log TRACE]  xcopy .\*.* c:\OEM\Preload\MSDRV /vesy
    Does C:\OEM\Preload\MSDRV specify a file name
    or directory name on the target
    (F = file, D = directory)? ^C
  • Hi,
    You can repair using DISM tool, follow the instructions in the link below to run DISM command, after that run sfc /scannow command, you can find the instructions for both in this link:https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image#dism_repair_image_windows10