Black screen on predator 17 g9-793????

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Answers

  • There was a user who had a similar problem, and he managed to solve the problem, resetting or disconnecting the lithium battery and leaving the notebook off for a few hours. About the edp cable, see this:

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  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    @egydiocoelho bro i have resetted and reconnected the battery 2 days ago but still the display was black....and after looking at the images i have reconnected one end of the edp cable(the right image)..should i reconnect the second one also??
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    I would do if I were you.
  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    @egydiocoelho so i have reconnect the edp cable but still i am getting black screen.........so do you think by changing the panel my problem will be solved???
  • I believe there is a problem with the display. However, I think it is worth trying to update the bios to version 1.14 and see if it can solve the problem.
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  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    @egydiocoelho ok bro thanks for the help. I will definitely try that....i will give feedback tommorow ;)
  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    So after trying all the fixes i have decided to buy a new panel but before doing that i have some qs to ask about new panel: 
    My previous panel was 1080p 60hz w/o gsync
    . Can i put 1080p 144hz gsync panel in this machine?
    . Does it supports 4k 60hz screen?
    . Do i have to change the display cable or edp cable aswell???
    . Do these machines have any specific panel or can i buy any 17.3 inch universal panel???cuz there is no any acer support in my country
    Thanks

  • In my opinion, I think it would be better to check if the problem is really on the display. Regarding your question, your model probably uses a 30-pin edp cable. But you can check it like this:

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  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    @egydiocoelho i have done everything that you said.....what do i do  now? 
    Yes my model uses 30pin edp cable
  • Do you have how to test the display on another notebook? That way, you will be sure that the problem is on the display.
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  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    @egydiocoelho no...how to check that???
  • Would it be interesting to know if you tried to update the bios to version 1.14? Regarding the display, I refer to the fact that you connect the display to another notebook, just to make sure the display is working or not.
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  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    @egydiocoelho yes i have updated the bios....and how to connect display to another notebook?
  • I'm pretty sure the problem is really on the display. However, I believe that the best solution I can give you would be to take the notebook to a service or repair center so that they can check if the display is really having problems. When I said to test the display on another notebook, I refer to the fact that you do a procedure similar to this, since the other notebook also has a 30-pin edp cable:
    https://youtu.be/66uVDfVuU_k
    The ideal is to send it to a repair center and ask the technician to check the display.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2020
    asad814 do you have image if you connect an external display ??? if so its almost definitely either the display of the cable faulty also what @egydiocoelho suggested to test the display its a great idea if you have a compatible laptop with the same edp cable to test it :)


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  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    @xapim but if i put flashlight on the panel it shows the display....??? 
  • If the icons appear when you place a flashlight over the display, it means that the motherboard is casting the image to the display. So it’s very likely that your display is really in trouble. However, my suggestion to test the display on another notebook is just to make sure that the problem is really on the display.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    @egydiocoelho yes maybe thats the only way but i dont have any other notebook so i have to take it to the local store....but still i have ordered the same panel :+1:
  • Ok! Post the result here
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)