Aspire V3-771G 73638G1TBDCaii (full model )

SLVUK
SLVUK Member Posts: 7 New User
edited October 2023 in 2020 Archives
Hi,
When I run task manager it reported that I had 16GB of ram in 2 of 4 slots?
I have opend her up and cant find the other 2 slots. Is my machine a 32GB?

PLease help!
Thanks,

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,322 Trailblazer
    Hello,
    The Quad-Core CPU variante has four memory slots so a maximum memory amount of 32 GB like this motherboard. Could you post a picture of the memory slots?
    France
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Your 4 memory slots take DDR 3 - 1066 Mhz. Each memory bank is double sided or back to back, see the illustrations below




    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • SLVUK
    SLVUK Member Posts: 7 New User
    Hey thanks guys,

    Very much appreciated. I will have a look and try this. So when you say back to back there only appears to be one slot, but it takes 2 is that right?

    Many Thanks
    Steve 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited February 2020
    SLVUK said:
    Hey thanks guys,

    Very much appreciated. I will have a look and try this. So when you say back to back there only appears to be one slot, but it takes 2 is that right?

    Many Thanks
    Steve 

    Yes study the picture each RAM stick is marked with either a Red or Yellow line and as you can see they sit in separate slots one on top of the other. If I have answered your question please click YES

    In the memory combination chart for your model they have given the memory size in Mb instead of Gb so for example read 8192 as 8gb

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • SLVUK
    SLVUK Member Posts: 7 New User
    edited February 2020
    Hi this is what I see? Acer say the other x2 slots are somewhere else ?

    Very confused 

    As you can see I have x2 memory slots but Acer say I have x4 for 32gb?

    Sorry if I am missing sonething here 

    Thanks

  • laurent_14
    laurent_14 ACE Posts: 10,322 Trailblazer
    Hi SLVUK,
    Did you buy this laptop new or used?
    France
  • SLVUK
    SLVUK Member Posts: 7 New User
    I bought it brand new maybe 3 or 4 years ago 
  • SLVUK
    SLVUK Member Posts: 7 New User
    edited February 2020
    As you can see it clearly states 2 of 4 slots used. Could this be wrong?

    Thanks

     
  • laurent_14
    laurent_14 ACE Posts: 10,322 Trailblazer
    Could you give me the first ten characters of the motherboard serial number?
    You can get it like this:
    1. Launch Command Prompt or PowerShell
    2. Type this command: wmic baseboard get serialnumber
    3. Note the first ten
    4. Type: exit
    France
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    SLVUK said:
    Hi this is what I see? Acer say the other x2 slots are somewhere else ?

    Very confused 

    As you can see I have x2 memory slots but Acer say I have x4 for 32gb?

    Sorry if I am missing sonething here 

    Thanks

    The slot is directly behind and almost touching the RAM stick already installed, it is in the same DIMM cradle not a separate one




    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • SLVUK
    SLVUK Member Posts: 7 New User
    edited February 2020
    Ok thanks its

    NBM6P11001

    FULL IS: NBM6P11001XXXXXXXXXXXX


    Contant Edited to Hide sensitive information,
    By
    Acer-Erick
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Remove one of your RAM sticks and there should be another slot directly behind it


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • laurent_14
    laurent_14 ACE Posts: 10,322 Trailblazer
    edited February 2020
    Hi andylb,
    There are four clips per pair of slots on your pictures. According to his motherboard part number, there are only two clips so one memory module per slot:


    France
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    @laurent_14 thanks I missed that :o

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • SLVUK
    SLVUK Member Posts: 7 New User
    So is the answer even though ACER have said it can take 32GB it actually cant?

    Many thanks for your help with this guys.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    SLVUK said:
    So is the answer even though ACER have said it can take 32GB it actually cant?

    Many thanks for your help with this guys.

    Unfortunately if you only have 2 slots then 8 x 8 for 16gb is maximum. However 32gb is almost never needed for anything other than higly demanding 3d CAD programs. 16gb is more than adequate for the most demanding games. I am still at a loss as to why you don't have 4 slots. All the supporting literature for your model says that the Quad Core processor variant has 4 DIMM slots

    Please click YES if I have answered your question

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    SLVUK said:
    So is the answer even though ACER have said it can take 32GB it actually cant?

    Many thanks for your help with this guys.
    Sorry for all the confusion SLVUK, may i please have the serial number of your unit via private message to see if i can better assist you?

    Thanks in advance,
    Acer-Manny 

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