So I ordered an Acer Aspire 5 - A515-54-55ZD , 8GB Ram, i5 and 512GB SSD and screen is black

rickylamperouge
rickylamperouge Member Posts: 2 New User
edited October 2023 in 2020 Archives
The HDMI works on a monitor, I tried updating the drivers, resetting the battery and nothing works.

Answers

  • Jack22
    Jack22 ACE Posts: 4,224 Pathfinder
    @rickylamperouge
    May i have the model number of the laptop?

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • rickylamperouge
    rickylamperouge Member Posts: 2 New User
    A515-54-55ZD
  • Jack22
    Jack22 ACE Posts: 4,224 Pathfinder
    A515-54-55ZD
    So the HDMi port on the laptop dont work?
    Click on 'Yes' if the comment answers your question!
  • dbComm
    dbComm Member Posts: 1 New User
    edited October 2020
    The same thing happened to me.  Brand new outta box, had it setup for 3 days and Microsoft forced an update and before I could stop it, it rebooted to a black screen while withboot loop.  Once it turned bit never worked again. I had my TV plugged into the HDMI at the time it rebooted.   Sent it in and they had to replace the motherboard and wiped my drive. Something to so with the uefi bios microsoft is making changes to now.  They have a bios update with a fix available now but if your having same issue as I did, it's too late to update it now as nothing will boot. Tried the reset through pin hole located underneath.  And obviously with a scrambled efi I couldn't  boot from the recovery flash drive they mailed me. Ibasically paid over $1,000 for a refurbished laptop and who knows who has all my personal files now as they replaced the drive with an empty one.  If you have used your laptop before it faded to black then it will have all your passwords and activity stored.  You'll want to pull your ssd drive  and back it up using a different computer and reformat/wipe it before sending it back.