Acer KG241QPbiip - They have a speakers? sound is not working

Vladislava
Vladislava Member Posts: 2 New User
edited February 21 in 2020 Archives
I buy a monitor Acer KG241QPbiip, but it does not have sound settings, although the manual says that there are speakers in the monitor.
I installed the driver HDMI, bought a wire Display-port and HDMI ,but its dont work.Why?On the Internet it is written that there are speakers, but they are not.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,322 Trailblazer
    edited February 2020
    Hello,
    Could you give me the part number (P/N) and the first ten characters of the monitor serial number (S/N)?
    France
  • Vladislava
    Vladislava Member Posts: 2 New User
    edited February 2020
    MMTA2EE006XXXXXXXXXXXXXXXXX

    Content Edited to hide sensitive information.
    By
    Acer-Erick
  • Hello,
    Thanks. I'm pretty sure this monitor doesn't have built-in speakers. I have asked for confirmation from an Acer technician. I will get the informations tomorrow.
    France
  • Hello,
    Here is the answer of the Acer technician: "The monitor P/N UM.UX1EE.P01 / MM.TA2EE.006 effectively has no speakers and no audio output connector."
    France