If you are having issues with your Nvidia card, read this!! (Triton 500)
Chucho
Member Posts: 37 Devotee
Hello all!
I am creating this post as a guide, for those who are experiencing issues with the Nvidia graphic card, like:
There is a momentarily fix when the graphic card (Nvidia) is not detected. You need to rest the battery, using the small pinhole on the back of the laptop... But this will not fix the issue, it only will fix the windows, and the graphic card will be detected.. but this is a pain in the *****, because every time you have a crash, you need to do that. But during my research, I tested different guides or fixes and there is only one solution for this issue and you will be happy and play a lot of games without any issue, here are the steps:
And finally, you need to limit your FPS under the Nvidia control panel:
I also limit the fps in each game
This help me a lot!! before that, I was having crash every 5 to 30 min of gameplay on some games (The Witcher 1, GW2, MTG Arena) and now since I did all these steps, I have been able to play for hours without having any problems!!
I hope this fix your issues, if you have any questions, feel free to ask. And please ACER, made an update or something to fix this easily.
I am creating this post as a guide, for those who are experiencing issues with the Nvidia graphic card, like:
- Graphic card is not detected by windows
- constantly game crash
There is a momentarily fix when the graphic card (Nvidia) is not detected. You need to rest the battery, using the small pinhole on the back of the laptop... But this will not fix the issue, it only will fix the windows, and the graphic card will be detected.. but this is a pain in the *****, because every time you have a crash, you need to do that. But during my research, I tested different guides or fixes and there is only one solution for this issue and you will be happy and play a lot of games without any issue, here are the steps:
- First, you need to reinstall windows... Yes clear all the settings and data
- Then you need to update the BIOS, with the lasted update, try with all: https://www.acer.com/ac/en/US/content/drivers
- After the BIOS update, you need to stop the windows updates... sorry pal but if you want to play games without any issue, you need to do it. Here is a simple guide: https://www.easeus.com/todo-backup-resource/how-to-stop-windows-10-from-automatically-update.html
- You need to add the following registry entry:
Open registry editor.
Go to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers"
Make new entry called REG_QWORD (64-bit)
Edit that entry, type TdrDelay, and put value to 8 (hexadecimal)
And finally, you need to limit your FPS under the Nvidia control panel:
- Right-click on the desktop and select Nvidia Control Panel from the context menu. It may take a moment to open.
- Go to 3D Settings > Manage 3D Settings.
- Stay in the first tab (Global Settings) and locate the Max Frame Rate option under Settings.
- Set to 120 FPS
This help me a lot!! before that, I was having crash every 5 to 30 min of gameplay on some games (The Witcher 1, GW2, MTG Arena) and now since I did all these steps, I have been able to play for hours without having any problems!!
I hope this fix your issues, if you have any questions, feel free to ask. And please ACER, made an update or something to fix this easily.
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Answers
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Very interesting your discovery. It would be interesting to let you know in which version of windows you tested these modifications.
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@egydiocoelho Is Windows 10 home, version 19030
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It's not actually a "defect"... it's simply Windows updating the Nvidia GPU driver to "DCH" version rather than "Standard".
So asking Acer to fix something they have no control of is running in circles.
Welcome to PC gaming! Where Windows is run by old men and staying up to date is as important as updates! lol
You can skip all this jazz and go here: https://www.microsoft.com/en-us/p/nvidia-control-panel/9nf8h0h7wmlt?activetab=pivot:overviewtab
Install the DCH control panel from Windows and your GPU will reappear.
If you follow the OP method you'll be fighting the tide as DCH will become the standard for all future Nvidia Driver updates.
YW.
Note: If you've followed the OP and reverted to the standard drivers manually you may have to wait a bit for Windows to push DCH back on you for the Windows App Control Panel to work again. Next time it "disappears" just install the DCH NVCP- Hotel Hero7 -
Red-Sand said:If you follow the OP method you'll be fighting the tide as DCH will become the standard for all future Nvidia Driver updates.Trying to do my best here - Your happy Predator owner !0
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It has nothing with Nvidia driver it is a motherboard issue which Acer almost never bother to handle
Users spend days of their time trying to solve it instead of gaming
They just try to do a job which Acer must do
Unless Acer replace a motherboard with newer revision, nothing helps. You can try to reduce performance having it worse than $900 dollar Helios but this is not a right solution1 -
belik said:It has nothing with Nvidia driver it is a motherboard issue which Acer almost never bother to handle
Users spend days of their time trying to solve it instead of gaming
They just try to do a job which Acer must do
Unless Acer replace a motherboard with newer revision, nothing helps. You can try to reduce performance having it worse than $900 dollar Helios but this is not a right solutionTrying to do my best here - Your happy Predator owner !1 -
Ok and how users can push them to do it?0
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XdxD said:Maybe let them notice this post or let an Ace notify them.
And I see similar behaviour on the another example with fans on helios 300, noone cares actually
The situation must be escalated and pushed somehow0 -
Red-Sand said:It's not actually a "defect"... it's simply Windows updating the Nvidia GPU driver to "DCH" version rather than "Standard".
So asking Acer to fix something they have no control of is running in circles.
Welcome to PC gaming! Where Windows is run by old men and staying up to date is as important as updates! lol
You can skip all this jazz and go here: https://www.microsoft.com/en-us/p/nvidia-control-panel/9nf8h0h7wmlt?activetab=pivot:overviewtab
Install the DCH control panel from Windows and your GPU will reappear.
If you follow the OP method you'll be fighting the tide as DCH will become the standard for all future Nvidia Driver updates.
YW.
Note: If you've followed the OP and reverted to the standard drivers manually you may have to wait a bit for Windows to push DCH back on you for the Windows App Control Panel to work again. Next time it "disappears" just install the DCH NVCPbelik said:I don't think it will work, there dozens persons here on forums and result is zero
And I see similar behaviour on the another example with fans on helios 300, noone cares actually
The situation must be escalated and pushed somehow[Post edited to remove inappropriate or personal content -Acer-Manny]
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Only 3 words can fix the issue
XXXXXX
[Post edited to remove inappropriate or personal content -Acer-Manny]
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@belik and all others trying to do a work around for this issue. @Red-Sand is correct this is a Microsoft issue with Nvidia drivers and Control center and is appearing over a range of MOB’s and GPU’s used by laptop manufacturers., it has ZERO to do with Acer. Microsoft and Nvidia, in an attempt to remedy the situation, have jointly launched a New Control Center and new DCH drivers, available through Microsoft. When the new Control Center is installed all Nvidia Driver updates will be installed by Windows Update. Users I have talked to have reported that the crashing and disappearing GPU problem has disappearedYou can skip all this jazz and go here: https://www.microsoft.com/en-us/p/nvidia-control-panel/9nf8h0h7wmlt?activetab=pivot:overviewtab
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andylb said:@belik and all others trying to do a work around for this issue. @Red-Sand is correct this is a Microsoft issue with Nvidia drivers and Control center and is appearing over a range of MOB’s and GPU’s used by laptop manufacturers., it has ZERO to do with Acer. Microsoft and Nvidia, in an attempt to remedy the situation, have jointly launched a New Control Center and new DCH drivers, available through Microsoft. When the new Control Center is installed all Nvidia Driver updates will be installed by Windows Update. Users I have talked to have reported that the crashing and disappearing GPU problem has disappeared
Why is this model so special? 90% of Triton 500 users have this issue0 -
andylb said:@belik and all others trying to do a work around for this issue. @Red-Sand is correct this is a Microsoft issue with Nvidia drivers and Control center and is appearing over a range of MOB’s and GPU’s used by laptop manufacturers., it has ZERO to do with Acer. Microsoft and Nvidia, in an attempt to remedy the situation, have jointly launched a New Control Center and new DCH drivers, available through Microsoft. When the new Control Center is installed all Nvidia Driver updates will be installed by Windows Update. Users I have talked to have reported that the crashing and disappearing GPU problem has disappearedvorob said:What's your status? Still no black screens? Can you tell me please your gpu, cpu and manufacture date (it's on the bottom)
Also, did you try 144fps cap since it's a laptop default?
I play my games in 120fps with dual monitor and I don't have any problem, please follow my guide and you will not have any problem.
Also, guys, I was able to update my windows and I play without any issue0 -
So am I correct that collaboration of Acer+Nvidia+Microsoft haven’t provided any solution as New Control Center and new DCH drivers don’t work
And the only way is workaround from Chucho which is not a solution actually but just limitation of functionality of purchased good? This could be a good start point0 -
belik said:So am I correct that collaboration of Acer+Nvidia+Microsoft haven’t provided any solution as New Control Center and new DCH drivers don’t work
And the only way is workaround from Chucho which is not a solution actually but just limitation of functionality of purchased good? This could be a good start point1 -
belik said:Hi Andy, do you have any idea why it occurs only with Triton 500 among the whole lineup of Acer?
Why is this model so special? 90% of Triton 500 users have this issue@belik It indeed does seem a mess and they definitely haven’t got it right mate. The new Center and DCH Drivers were meant to fix this and even they are a problem. This problem has appeared over on the Nitro Forum as well but it seems that it is a bigger problem herePlease click YES if I answered your question
I am not an ACER employeeThank you and have a blessed day★★ ACE Pathfinder 2019★★
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This is entirely NVidia's fault I think, as GTX 10 series cards don't have this issue. Mine's still a standard driver for 1050Ti on Windows 10 1909.Trying to do my best here - Your happy Predator owner !1
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Just the clear up all the confusion surrounding this topic, what steps should one take to rectify the PT515-51 crashing problems?
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