G3-571-77qk shut off in the middle of a game and won't boot back up

LDnT
LDnT Member Posts: 6

Tinkerer
edited November 2023 in 2020 Archives
Was playing Witcher 3 on AC (plugged in not on battery power) last night when my laptop abruptly shut off and refused to power back on.
Didn't make any noise just the screen went black and all the LEDs cut out.
Now it won't boot, no LEDs on the keyboard,no noise or fans, and the light that usually comes on when it's charging doesn't come on.

Things I've tried
>Pinhole battery reset for 30 seconds and letting it sit after (tried a few times letting it sit for various amounts of time each time)
>Held the battery down for 30 seconds to attempt power cycling
>Made sure the switch in the RAM access door was depressing properly and was fully depressed when the panel was in place
>Repasted the cooling shroud and checked the thermal mount pads to see if they where misaligned maybe causing a short (they weren't, they where aligned fine)
>Checked the board for signs of burning or sparks (nothing looked charred and saw no sparks)
>Disassembled the machine removed the battery and reassembled to see if the battery was the issue (no change)

Any help or pointers would be highly appreciated, kind of asinine that this laptop went from playing games at 100+fps to a 1000$ paperweight in an instant. 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    I would start by checking if there is a problem with some other hardware:

    Then, see this diagram:

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  • LDnT
    LDnT Member Posts: 6

    Tinkerer
    edited February 2020
    I dont have anything plugged into the machine at this point and tried booting from all possible permutations I could think of (removed battery, removed ram, the ssd etc) just trying to get into the bios or see some signs of life like an LED lighting up or a fan spinning.
    No results.
    Bought a new charging block and cord, seeing if that fixes the issue. (Who knows, maybe I'm an *****, but eh , I was due for a repasting anyways I guess)
    Will report back when the cord arrives.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    What temperatures does the notebook reach? Have you tried to uninstall the AC adapter and battery drivers in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • SpideRMaN
    SpideRMaN Member Posts: 10

    Tinkerer
    egydiocoelho said:
    What temperatures does the notebook reach? Have you tried to uninstall the AC adapter and battery drivers in the device manager?
    His laptop does not power on. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    What happens when you disconnect the rtc battery and the lition battery and leave the notebook turned off for a few hours? Is a capacitor burned out?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Did you try booting when it's not plugged?
  • LDnT
    LDnT Member Posts: 6

    Tinkerer
    egydiocoelho said:
    What happens when you disconnect the rtc battery and the lition battery and leave the notebook turned off for a few hours? Is a capacitor burned out?
    Nothing happens.
    They don't appear charred or melted but I've yet to take a voltmeter to the thing.
    JohnCena said:
    Did you try booting when it's not plugged?
    It makes no difference.

    My replacement cord comes in the mail tomorrow.
    If that doesn't work I'll check the capacitors with a voltmeter.

  • LDnT
    LDnT Member Posts: 6

    Tinkerer
    Got my new cord in the mail and still no signs of life.
    Later today I'm gonna take the battery out, and maybe the cmos/rtc battery too, and see if it'll boot with just the cord.

    Anyone have any more info on replacing capacitors?
  • LDnT
    LDnT Member Posts: 6

    Tinkerer
    edited February 2020
    Took both the cmos and lithium ion batteries out to try booting it with just the cord.
    No change.
    Also I looked up my SNID and my warranty ran out two years ago (not surprised, bought this second hand). Given that I'm not covered under a warranty, I'm stuck repairing this thing by myself cause I don't see myself being able to afford it otherwise.
    Any other ideas? 
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    You sure that nothing burned inside of the laptop? That isn't like a battery problem.
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    I think it's something with motherboard.
  • LDnT
    LDnT Member Posts: 6

    Tinkerer
    JohnCena said:
    You sure that nothing burned inside of the laptop? That isn't like a battery problem.
    Nothing looks burnt out or charred.

    JohnCena said:
    I think it's something with motherboard.
    Really hope that's not the case as a replacement motherboard is way out of my very limited budget. 
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    Sorry but it can be the only explanation for this.

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