Helios 700 keyboard slide out not detected

7empe
7empe Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi,

I have recently bought the Helios 700 notebook. I have noticed that currently when I slide the keyboard out, PredatorSense does not allow me to go into boosted or extreme overclocking modes. It says that I need to slide out the keyboard first... Also, there is no sound or keyboard back light effects while sliding the keyboard. I remember that this was working at the beginning.

I am running windows 10 (1909). Bios version 1.07.

Any ideas?

Thanks in advance.

Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • 7empe
    7empe Member Posts: 3 New User
    Thanks for suggestion. Not sure when problem occurred exactly, because for some time I have been using laptop without sliding the keyboard out and in the meantime there were several windows updates, including Windows upgrade to 1909. I will reinstall mentioned drivers to see if it helps and will let you know.

    I have completely uninstalled PredatorSense and installed it again. I was also trying to play with registry variables for PredatorSense to see if I can force PredatorSense to unlock boosted & extreme modes regardless keyboard position. However did not find working solution. Laptop was not traveling so mechanical malfunction is rather excluded...
  • 7empe
    7empe Member Posts: 3 New User
    OK, I have reinstalled both mentioned drivers. Unfortunatelly it does not help. Sliding the keyboard out seems to not be detected (no sound, no higher overclocking options). Anything else I could try? Thanks in advance!
  • What happens when you disable this function?

    In addition, I found this information on page 48 of the user manual.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JohnCena
    JohnCena Member Posts: 460 Seasoned Practitioner WiFi Icon
    I suggest you to make a clean installation of Windows.