Predator 17 - Critical low battery

iikhalidx0
iikhalidx0 Member Posts: 8 New User
edited January 2020 in Predator Laptops
Hi!
I have critical low battery.
My laptop is Predator 17
I need a solution.
Please!! 

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi!
    I have critical low battery.
    My laptop is Predator 17
    I need a solution.
    Please!! 
    Try battery calibration and share the report.. Also, let us know if the device is charging while the charger is plugged in..?
    Click on 'Yes' to accept my comment as answer
  • iikhalidx0
    iikhalidx0 Member Posts: 8 New User
    It's not charging while the charger is plugged in. 
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    It's not charging while the charger is plugged in. 
    Try uninstalling the battery drivers from device manager. Post that restart the device and check.. If it still persist then access BIOS and perform BIOS default. Post that share the result.
    Click on 'Yes' to accept my comment as answer
  • iikhalidx0
    iikhalidx0 Member Posts: 8 New User
    I don't know how. 
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    I don't know how. 
    Did you try to un-install the battery drivers from device manager.. If not please try it first and then followed by BIOS defaults. Post that check the result.. 
    Click on 'Yes' to accept my comment as answer
  • iikhalidx0
    iikhalidx0 Member Posts: 8 New User
    Doesn't work 😣
  • iikhalidx0
    iikhalidx0 Member Posts: 8 New User
    Rudy21 said:
    I don't know how. 
    Did you try to un-install the battery drivers from device manager.. If not please try it first and then followed by BIOS defaults. Post that check the result.. 
    So what should I do 
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Rudy21 said:
    I don't know how. 
    Did you try to un-install the battery drivers from device manager.. If not please try it first and then followed by BIOS defaults. Post that check the result.. 
    So what should I do 
    UPdate the BIOS firmware to the latest version
    Click on 'Yes' to accept my comment as answer
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    If you have followed the troubleshooting steps above and your battery is still not charging while plugged in, you either have a bad battery or bad charger. To check either borrow a compatible charger or ask to plug into one at a local PC store. If it doesn't charge with a good charger then it is a bad battery

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • ThanatosXR
    ThanatosXR Member Posts: 22 Networker
    There's a hole on the bottom with a battery logo use a paper clip and that will reset the battery
  • iikhalidx0
    iikhalidx0 Member Posts: 8 New User
    Ok thanks guys
  • Cezik
    Cezik Member Posts: 3 New User
    Hi guys, unfortunately  I have same problem with mine laptop,  it dose not turn on and stuck whith "Criticall low battery" message! Laptop is connected to charger, but not charging, charger is alright  showing 20V on power output.
    Any idealnego how to fix this issue ?
    Thanks.