Nitro AN517-51 plugged in not charging.

AMSunrise
AMSunrise Member Posts: 7 New User
edited December 2023 in 2020 Archives
Hi, I'm new as well, just got a new Nitro AN517-51, while setting it up noticed that the battery is not charging.  Please outline the process to reset the battery, I want to be sure I get this right.  Or should I just call customer service since it's brand new?  Thanks in advance!

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,470 Trailblazer
    Hi,
    Switch off the laptop, disconnect from mains, press Power button for 12 Secs, let the laptop to rest for a while(15-20 Mins), then reconnect the AC adapter and fully charge the battery before start using it.
  • AMSunrise
    AMSunrise Member Posts: 7 New User
    Thank you, please clarify:  do I switch off the laptop BEFORE pressing the power button for 12 sec?  Won’t that turn it back on?  Sorry for all the questions!
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    With the laptop turned ON unplug the power and then hold the power button down for 15 seconds, leave it alone for 15 minutes then plug back in and fully charge before powering the laptop back up

    You can attempt a battery reset if your battery is behaving abnormally, or your computer will not power on or off. This process will temporarily disconnect and then reconnect the internal battery. Use the instructions below to perform a battery reset.
    1. Unplug the AC power adapter.
    1. Press and hold the Power button down for 15 seconds. This will perform a software battery reset that may resolve the issue.


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  • also try uninstalling the ac adapter and battery driver in the device manager.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Szabi396
    Szabi396 Member Posts: 1 New User
    Hi, have the same problem i did reset the battery but nothing happened, still shows 9%, its saying its plugged in but no chargeing, tried to contact acer technical support but they not answering, any other solution for this problem??
  • Open cmd as an administrator and type "powercfg /hibernate on", without quotes. Then enable quick start. However, it is important to note that the quick startup can consume more writing and reading.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • harbledown
    harbledown Member Posts: 25 Troubleshooter
    I've got the same problem with my NITRO AN517-51. Acer Support told me to rest using the pinhole on the bottom of the laptop, but there's no pinhole!
    The posts above are contradictory - do you switch off, unplug, and then hold the start button, or keep the laptop on, and hold the button?
  • @harbledownCurrent models no longer have the battery reset button. You must turn off the notebook, disconnect the power adapter and press the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • In addition, there is a battery version of the bios:
    1. Add panel LP156WFC-SPD5 support.2. Add newPanasonic battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)