Not connecting to the Microsoft.

Fireblaze12 · January 2020

I just realized that I don’t have a ethernet port. Do I need to send the picture of the router or the connection

egydiocoelho · January 2020

What is your laptop model? Example A515-51-58VH. What happens when you try to reinstall windows by pressing alt + f10 before the Acer logo?

Fireblaze12 · January 2020

SP111-32N-P6CV

Fireblaze12 · January 2020

I did press it and now it’s reinstalling

Fireblaze12 · January 2020

I did reset it but it’s still not working.

egydiocoelho · January 2020

What happens when you disable wifi by pressing fn + f3? Still having the problem with the microsoft server?

Fireblaze12 · January 2020

Disabling WiFi doesn’t work. Yeah that is the problem from begging

egydiocoelho · January 2020

Do you have a cell phone with a 5g connection? If so, try turning it into a router and then connect your computer to your phone's wireless network and see if it solves the problem.

Fireblaze12 · January 2020

I have tried it but it didn’t work

egydiocoelho · January 2020

The same problem occurs, when you use a local account, instead of typing your email, when installing windows?

Fireblaze12 · January 2020

It doesn’t ask for any email when installing Windows and will I be able to fix my laptop.

egydiocoelho · January 2020

Can you send a picture of your wireless network settings? I still think you are not using a wireless network with internet access

Fireblaze12 · January 2020

This is our

this is our router

egydiocoelho · January 2020

Do other devices have internet access when connected to this router? I'm asking this, just to make sure you have access to the internet.

Fireblaze12 · January 2020

Yes we use our tv and phones and it does work well.

JackE · January 2020

Fireblaze12 >>>So I reset my pc to delete all the files because I wanted to give it to someone else>>>

What method did you use to do an erase everything factory reset? From Control Panel? From the Settings? By the ALT+F10 cold boot method? A recovery USB stick? Some other way? Jack E/NJ

Fireblaze12 · January 2020

ALT+F10. I went to the automatic startup repair by turning on and off my laptop 4 times, it’s the same as Alt+f10

egydiocoelho · January 2020

Do you have how to check if the same connection problem with microsoft occurs when using a wifi usb device?

Fireblaze12 · January 2020

No, I think the Microsoft was uninstalled when resetting my laptop. And if so, can I still fix the problem?

egydiocoelho · January 2020

I'm out of ideas at the moment. What I would try would be to use a microsoft iso, to reinstall windows, but it is very likely that you have already done so.