Not connecting to the Microsoft.

Fireblaze12Fireblaze12 Member Posts: 25

Tinkerer

So I reset my pc to delete all the files because I wanted to give it to someone else. It was reseted but when I went to the connect to your network it work and then it took me to the connecting to the Microsoft screen and it kept failing. Did resetting my pc deleted the Microsoft? I really need help.
«13

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 66,359 Trailblazer
    Are you typing someone else's email or the email the laptop was registered with for the first time?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    It doesn’t ask for my email. But I would use her email when registering 
  • egydiocoelhoegydiocoelho ACE Posts: 66,359 Trailblazer
    But when you type in your email, does it work?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    Yeah. This is how it looks
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer



    This is the screen

  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    I have the ultra thin version
  • egydiocoelhoegydiocoelho ACE Posts: 66,359 Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    Then it takes me back to that section 
  • egydiocoelhoegydiocoelho ACE Posts: 66,359 Trailblazer
    OK! This means that you need to enter your wireless password and connect to the internet. Did you check my previous tip?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    yeah I did check but it didn’t told me any steps. I do connect it to a wireless network but then it disconnects after the connecting to Microsoft screen
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    I tried 3 different wireless networks and I don’t think the problem is with the network. It’s with the Microsoft it might be deleted 
  • egydiocoelhoegydiocoelho ACE Posts: 66,359 Trailblazer
    OK! I thought you wanted to unlink your microsoft from your device. What happens when you connect the rj45 cable to the ethernet port? Can you connect?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    No I can’t because I don’t have any and I don’t think there is any problem with the network
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    Is there anything i can do on automatic repair.
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    I still have access to cmd is there anything I can do there?
  • egydiocoelhoegydiocoelho ACE Posts: 66,359 Trailblazer
    edited January 27
    Are there only those two wireless networks? It looks like you are having to connect to wifi direct from some printer. Is your printer sharing internet access?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    No I use the schools WiFi or my home WiFi.
  • egydiocoelhoegydiocoelho ACE Posts: 66,359 Trailblazer
    Is windows still stuck on this screen?

    It is very likely that windows are quite outdated and so it is taking a long time to continue the installation. 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fireblaze12Fireblaze12 Member Posts: 25

    Tinkerer

    Ok so I will tell you what happened. I turned on my laptop after resetting. It will asking my country name and keyboard language, I answered both of them English. Then it told me to connect to a wireless network which I did and clicked next. Then it said “Checking the connection to Microsoft” and I wanted 5 minutes. Then it said failed to connect to Microsoft please try again and it took me to the WiFi connecting screen again. I kept trying but the same thing happened again and again. I don’t know what else to do.
  • egydiocoelhoegydiocoelho ACE Posts: 66,359 Trailblazer
    Can you send a screenshot of the wireless network you are trying to connect to? You really can't use the ethernet port?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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