Laptop turned off suddenly while playing, not charging - nitro 5 (AN515-52)

Pradeep42
Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
edited December 2023 in 2020 Archives
Hi, I was playing game on my acer nitro 5 (AN515-52) with charging on and it suddenly turned off. There is no led indication for charging or when the power button is pressed. I tried doing a battery reset by using that battery reset hole but it didn't work. Also tried pressing power button for 15 seconds but didn't work. Please help!
User of an AN515-52.

Best Answer

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020 Answer ✓
    Pradeep42 said:
    andylb said:
    It can happen for a variety of reasons but one of the most common is not using a surge protector to protect from unstable or spiking electrical supply
    Isn't it that the charging adapter (that very bulky, box like thing) is responsible for protecting against voltage spikes?

    NO it's just a Power Supply. Many PC users including myself use a Surge protector with battery power supply back up. Spikes in current and power outages can fry the MOB

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

Answers

  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    There was also no heating because I just started playing.
    User of an AN515-52.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    edited January 2020
    Good Morning Pradeep42 !

    Remove the battery and then press the power button for 30 seconds.
    Reconnect the battery and do a test.
    If not, try another charger.


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  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    Hey, the battery isn't removable and tried pressing power button for 30 seconds but not working. Also I don't have any other charger
    User of an AN515-52.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Pradeep42 said:
    Hey, the battery isn't removable and tried pressing power button for 30 seconds but not working. Also I don't have any other charger

    Go to Device Manager, expand Battery and uninstall both entries then resboot. If that doesn’t work you will have to go to a local computer store and ask to plug in to one of their chargers, if it works you have a bad charger, if it doesn’t it’s a bad battery

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    edited January 2020
    @andylb It isn't turning on at all so how I
     would I do it?
    User of an AN515-52.
  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    I bought my device in November 2019. How come the battery has a problem
    User of an AN515-52.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Pradeep42 said:
    I bought my device in November 2019. How come the battery has a problem

    Sorry I forgot you can’t turn on. You will have to try another charger at a store. You are under warranty and even the best laptops sometimes have a defective part even if very new, that’s why you have a warranty

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    andylb said:

    Sorry I forgot you can’t turn on. You will have to try another charger at a store. You are under warranty and even the best laptops sometimes have a defective part even if very new, that’s why you have a warranty
    Is there something else I can do before going to a service center? The service center is very far away so I want check everything that can fix it at home.
    User of an AN515-52.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Have you tried using a different wall outlet? You have done a battery reset so the only other thing that you can do is go to a local repair store or a friend and plug into their charger and see if it works.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    Yes, checked with other outlets but no luck.
    Will check for another charger at a local store. Thanks
    User of an AN515-52.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Pradeep42 said:
    Yes, checked with other outlets but no luck.
    Will check for another charger at a local store. Thanks

    That’s about all you can do without taking it to the repair center, a faulty charger is not unknown. If I have helped answer your question please click Yes

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    Hey @andylb, I called Acer's official support and they sent one of their engineers to my home. He said that my motherboard has a problem and will get it replaced. Can you tell me how and why did the motherboard became faulty and what can I do to prevent it from happening again? The engineer himself is unable to find a cause for the motherboard to die.
    User of an AN515-52.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    It can happen for a variety of reasons but one of the most common is not using a surge protector to protect from unstable or spiking electrical supply

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    andylb said:
    It can happen for a variety of reasons but one of the most common is not using a surge protector to protect from unstable or spiking electrical supply
    Isn't it that the charging adapter (that very bulky, box like thing) is responsible for protecting against voltage spikes?
    User of an AN515-52.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020 Answer ✓
    Pradeep42 said:
    andylb said:
    It can happen for a variety of reasons but one of the most common is not using a surge protector to protect from unstable or spiking electrical supply
    Isn't it that the charging adapter (that very bulky, box like thing) is responsible for protecting against voltage spikes?

    NO it's just a Power Supply. Many PC users including myself use a Surge protector with battery power supply back up. Spikes in current and power outages can fry the MOB

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    Alright, I will consider buying a surge protector then. Thank you very much!
    User of an AN515-52.
  • govtjobsupdates
    govtjobsupdates Member Posts: 2 New User
    edited January 2020
    Hello, I think the problem with the game so you should not have played such that game. Just wait for some time and try again, then uninstall the game as soon as it has been opened.

    https://www.indijobs4u.in
  • govtjobsupdates
    govtjobsupdates Member Posts: 2 New User
    Normally, while playing games (big size game 1GB or More), get heated. Then suddenly exit the game / power off. Don't wory remove charging adapter utill the system has been cool.
  • Pradeep42
    Pradeep42 Member Posts: 104 Skilled Fixer WiFi Icon
    govtjobsupdates said:
    Normally, while playing games (big size game 1GB or More), get heated. Then suddenly exit the game / power off. Don't wory remove charging adapter utill the system has been cool.
    The laptop is literally built of heavy games. You can even run GTA V and keep your laptop cool by turning on V-Sync. That game isn't a problem.
    User of an AN515-52.

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