Problem in Power button, engineer said had to replace the entire keyboard?

Piyush97
Piyush97 Member Posts: 18 Troubleshooter
edited October 2023 in 2020 Archives
I own an Acer A 315-41 and had a problem in the power button, it keeps on shutting off and wasn't functioning properly. The engineer said they had to take out the entire keyboard and replace it. Is this a common solution to this kind of problem? Because I thought he'd just try to fix the power button or something. I have some important data in my laptop and it's really taking a lot of time to get it fixed. 

Answers

  • When you press a few keys and at the same time press the power button, does the notebook remain on? Have you checked this button?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Piyush97
    Piyush97 Member Posts: 18 Troubleshooter
    When you press a few keys and at the same time press the power button, does the notebook remain on? Have you checked this button?

    The laptop powers off automatically after I use it for sometime(I think it's random but I'm not sure). Also, as soon as I press power button(or before the laptop powers off randomly) a screen pops in front for a split second that says something like "What do you want to do with your power button" and then immediately powers off. I haven't checked the button you mentioned above, what should I do with it? Should I insert a pin or something.
  • Do you refer to this screen?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Piyush97
    Piyush97 Member Posts: 18 Troubleshooter
    edited January 2020
    Do you refer to this screen?

    Yes, exactly this screen. This is what happens before the power goes off or if I press the power button.What does it mean? And what does the button in the above picture do. I'm sorry, I don't have any idea what's going on.
  • Are these options disabled?



    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Piyush97
    Piyush97 Member Posts: 18 Troubleshooter
    Are these options disabled?



    I'm not sure, I don't have access to my laptop I have to check it in the morning. But, can you tell me what does it mean if these options are disabled(or enabled)?
  • It will deactivate the power-off function.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • There have been reports of others with similar problems and that it was necessary to change the keyboard. However, it would be interesting to check that this button is being pressed correctly as well:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Piyush97
    Piyush97 Member Posts: 18 Troubleshooter
    Oh okay, so basically power button won't be able to turn off the laptop and it could work as a temporary solution, right? If that's what it is then I'll disable the power button. But, I don't know how to open the acer power button tool I couldn't find it anywhere. Can you tell me? And thanks so much for the help :))
  • Piyush97
    Piyush97 Member Posts: 18 Troubleshooter
    Alright, I'll try to press that button and see if anything different happens. Thanks again for the help!
  • Go to acer quick access (first photo), power options (second photo) and open the ram compartment (third photo).
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)