Nitro 515-54 and GTX 1050 stopped likely after Windows 1903 upgrade..

mcholin
mcholin Member Posts: 24 Troubleshooter
edited December 2023 in 2020 Archives
Dear all,

I think since W10 1903 my gtx 1050 is not working. I tried almost everything, including W10 resintall; but the graphic card remains stopped. THe intel one is working only then. I even can not deinstall 1903, I do not find it among the windows update panel...If i try to install a former driver (november 2019) I got a blue screen...
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Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Do a clean Uninstall of  all Nvidia drivers by downloading and running DDU
    https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    Then go here to have Nvidia autodetect your hardware and install updated drivers
    https://www.nvidia.com/Download/Scan.aspx?lang=en-us


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  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    Many thanks for the advice; I run DDU under safe mode; then reinstall the acer recommended drivers under normal windows 10 and of course the same problem again..I am quite sure this is linked to windows 1903...
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    mcholin said:
    Many thanks for the advice; I run DDU under safe mode; then reinstall the acer recommended drivers under normal windows 10 and of course the same problem again..I am quite sure this is linked to windows 1903...

    I don’t so, many users have 1903 and your card. I think your Nvidia Control Center is set up incorrectly. Do this

    Go to the Nvidia control center and click Manage 3d settings tab, then click the Global Settings tab and change Preferred Graphics processor from Auto select to your Nvidia GPU, do this by clicking the downward arrow to the right of Auto Select and select the Nvidia GPU. Then under the Program Settings tab select the programs and games that you want to run on the Nvidia GPU. Do the same under the Set PhysX Configuration tab


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  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    Thanks; I can not go to control panel center from nvidia; the program does not open...because the card is stopped. the only active card is the intel one.
  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    here is a screen shot..


  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    mcholin said:
    Many thanks for the advice; I run DDU under safe mode; then reinstall the acer recommended drivers under normal windows 10 and of course the same problem again..I am quite sure this is linked to windows 1903...

    Do not install the Acer recommended drivers they are generic if you already installed them you can leave them, do this

    Then go here to have Nvidia autodetect your hardware and install updated drivers
    https://www.nvidia.com/Download/Scan.aspx?lang=en-us



    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    Thanks the Nvidia autodectect does not work whatever with explorer, opera firefox...it asks me to install java; I install it but again the same request from any browser, even if I close them and restart them. I aready installed the latest drivers fro, nvidia muliple times (january 2020 for 1050 gtx) but no way
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    In Device Manager highlight and right click the Nvidia card and select Uninstall then reboot, let me know

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    I uninstalled the gtx in device manager; rebooted and of course the card reappears still with the same message error 43
  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    I think my only hope is to make a full factory reset as advised by another member. If I still have the same issue; I will send it back under warranty, this is crazy, this laptop is 3 weeks old, only two programs installed; and I also had multiple blue screens with the 1909 windows update so had to go back to 1903 already. I think this was already a graphic card incompatibility. I got a dell for 10 years without any issue upgrading from windows 8 to 10 without any pb..
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    Well you have rolled back the driver and updated the driver, that leaves the possibility of a hardware issue with the card. Windows 1903 is successfully installed on many if not most of the AN515-54 models with no GPU problems reported. I feel your still under warranty I’d send it in

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    Many thanks for the information..I make a full factory reset and cross my fingers..
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    I know it’s a long shot but before you do that try 2 things

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    First put your laptop to sleep then reawaken it

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    ok let's try...
  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    done, I have the same issue
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Second do a battery reset to discharge static which can solve he oddest problems. Unplug your laptop from the ac then hold down the power button for 12 seconds, let it sit for 15 minutes then plug back in and boot up

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • mcholin
    mcholin Member Posts: 24 Troubleshooter
    ok! many thanks, let s try!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Is windows trying to force the update to the dch driver? If my mate andylb's procedure doesn't work, perform this procedure:
    a) try resetting the battery: in some models, just press the power button for 12 seconds and in other versions, it is necessary to press the battery reset button for five seconds and leave the notebook turned off for 5 minutes;
    b) if the above procedure does not work, do this:
    b.1) first download the latest versions of the intel and nvidia dch drivers here:
    b.2) then, disable wireless and uninstall and delete the intel and nvidia drivers in the device manager:

    c) restart windows and do not activate wireless. Install the latest dch drivers and post the result!
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    My friend @egydiocoelho may be right, there has been an issue lately with the driver type and DCH drivers may solve it

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    I am not an ACER employee
    Thank you and have a blessed day  B)

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