Acer Predator Helios 300 G3-671-77HQ, serious problem with NVIDIA GTX 1060 6Gb GDDR5

Devilthorn
Devilthorn Member Posts: 25 Enthusiast WiFi Icon
edited November 2023 in 2020 Archives

Greetings,

I purchased the Acer Predator 300 Helios (G3-571-77HQ) in April 2018, through amazon.com.

It worked perfectly, so far- Unfortunately, not any more.  I have a big problem with the NVIDIA GTX 1060 6Gb DDR5 graphics card.

When I start any game, the screen freezes after the game has finished loading.

For example World of Tanks freezes after I log in and open the garage with my tanks.

CoD Modern Warfare (old original MW, not this new one) freezes when I start training mode. Both games are old and well below GTX 1060 capabilities.

I have successfully run Crash Bandicoot ´Nsane Trilogy, but it runs on an Intel 630 on board graphics card.

I´ve checked through "dxdiag" and it say all correct. Also the same in device manager. Finally I´ve run Unigine Heaven Benchmark 4.0 (Basic Edition). During the test, screen was switching into black every second (like it switched off, but it was just turn into black), while sound of testing music was continuous and regular.

I tried installing older drivers, it didn't help. I requested an update of all drivers and windows, but it didn't help. I ended up doing System Restore and reset the laptop to factory settings, however I still have the same problem. I don't know if the malfunction is software or hardware.

I would note that the laptop was used all the time according to the manufacturer's instructions.

Is there anything else I can try, or will I have to send my laptop to service? At first I thought it was some kind of error with drivers or software. Now it seems to me the graphics card is done, but I hope I'm wrong.

PS

Sorry for bad english. I hope You´ll understand it.

«1

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    >>>reset the laptop to factory settings, however I still have the same problem. >>>

    This suggests either hardware issue or overheating. Have you monitored temps? Jack E/NJ

    Jack E/NJ

  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    I did Stress Test. Temp didnt run over 71 degree Celsius (159F).
  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    edited January 2020
    Also, I´ve bought cooling pad with laptop and use it all the time 

    TopMate C5 12-15.6 inch Gaming Laptop Cooler

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    If you did a full erase-everything factory reset and got the same result, then it's a likely hardware issue. Arrange for ACER warranty repair service here https://www.acer.com/ac/hr/HR/content/support

    Jack E/NJ


    Jack E/NJ

  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    JackE said:
    If you did a full erase-everything factory reset and got the same result, then it's a likely hardware issue. Arrange for ACER warranty repair service here https://www.acer.com/ac/hr/HR/content/support

    Jack E/NJ


    Well JackE knowing services in HR there is a long, hard battle in front of me. 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    edited January 2020
    Have you bad experience with these ACER centers? Jack E/NJ




    Jack E/NJ

  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    JackE said:
    Have you bad experience with these ACER centers? Jack E/NJ




    Sort of. 10 years ago I had problem  with Acer Extensa lcd flat cable. Repair man in Croatia told me it is not part of warranty and was asking about 50$ to fix it. I've refused his offer, bought same cable on ebay for approx. 10$ and replace it by my own. Few months later I got info it  was serial problerm on that model. As a matter in fact, one of my frends had same laptop and same problem.
    And to be honest, it is not problem with Acer services exclusive. Asus service in Croatia does the same. Other companies too. 
  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    edited January 2020
    Acer repairers are not a problem. The problem is the mentality of Croatian service technicians globally
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Maybe it will be better this time. The 1060 chip failure is serious since it's soldered to the mainboard. Sometimes a solder reflow will fix it. But ACER service will probably replace the mainboard. Jack E/NJ

    Jack E/NJ

  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    JackE said:
    Maybe it will be better this time. The 1060 chip failure is serious since it's soldered to the mainboard. Sometimes a solder reflow will fix it. But ACER service will probably replace the mainboard. Jack E/NJ
    Hope You're right. I got 5 laptops in my home, Asus, Acer, Samsung,... Somehow, this Predator has took my choice in front of Asus  ROG and became my favourite tool/toy. I'll be glad to use it in next 2 years, till I purchase some new Predator. 😊
  • NJ_RAMS_FAN
    NJ_RAMS_FAN Member Posts: 2 New User
    Warranty it!! Those laptops have 2yr warranty 

  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    edited January 2020
    Warranty it!! Those laptops have 2yr warranty 

    Yep, I know what do you mean and I am sure you're right, but I've seen something confusing me on acer/hr page.
    https://www.acer.com/ac/hr/HR/content/standard-warranty
  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    Errr, this has gone way to far. My post is about what my Predator suffers, and what I did to solve it. I was currious, is there anything more I can do before call the service?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    @NJ_RAMS_FAN no they havent they only have 2 year warranty in US/CA and for the 2017/18 models the 2019 its 1 year only the warranty depends on each countri and in the EU its only 1 year in service (ITW) International Travelers Warranty if you want more you have to buy extended warranty like i did Devilthorn you only have 1 year ITW thats it :) this means your laptop its way out of warranty by now ended April last year you can still asc acer for a quote (wont be cheap as its your GPU probably a new mobo) i would try to find a donor mobo and replace it but always expect at least 500/600+ usd for a used one this is what you should be looking for the 571/572/573 all share the same mobo as its the same SG for all 3 variants




    You could also see if this has something to do with thermals (which probably wont) have you tried a stock recovery clean install or a battery power drain ??


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    @xapim my laptop has been bought through amazon.com and delivered in USA adress. If I type my serial/snid on acer.us/ca, it shows me 2 yrs warranty. But, I live in Croatia and I don't know which warranty regulations to follow.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Devilthorn you have to contact acer directly to find out but i suppose they will rule your own country or residence warranty policy as first but anyway just contact them directly as everyone tries to do the same importing it from US because its cheaper and avoiding the your own country customs/tax thats not good at all and i wont say more about this seems to me you imported it illegally you best (probably only option here) would be to send it to the US address to where you sent amazon to deliver it and they can sort out the warranty from there if acer will still accept it hope they dont read this :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    @xapim I've tried a full recovery though Acer Care, means it erased all my apps and data and reinstall the windows. I haven't tried battery drain yet. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Devilthorn if you selected delete everything option it will delete everything (clean install) as the same day you booted it for the first time but make sure you backup everything you need first if you selected keep my files it will not solve anything would be useless :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Devilthorn
    Devilthorn Member Posts: 25 Enthusiast WiFi Icon
    @xapim ohh, it wasn't imported illegally. I was working in US then.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Devilthorn Oh so you have moved back but you should had contacted acer about your warranty before you had left as might be too late now but just give it a try only they will be able to let you know what will happen now i just mentioned it because many ppl do that to avoid tax customs etc... as you know in  the EU everything is twice more expensive :) i bough mine at about same time as you in the UK and one month before my ITW was due to expire i bought extended warranty 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/