acer chromebook 15 touchscreen not working.

samblister
samblister Member Posts: 2 New User
edited November 2023 in 2020 Archives
I recently took delivery of a new acer chromebook 15. I am unable to get the touchscreen function to work. There doesnt appear to be any option under Settings for this either..Any suggestions?

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Try a powerwash or factory reset. If it still doesn't work then immediately return the machine to the vendor as defective for a refund or exchange before the vendor's RMA policy period expires. ACER warranty repairs will take longer. Jack E/NJ

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Which model did you purchase (something like CB3-XXX or CB515-XXXX)? Some have touchscreens and some do not.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • samblister
    samblister Member Posts: 2 New User
    Thanks for the feedback.
    I’ve tried powerwash without success. The model definitely has the touchscreen feature. I will need to return it. Likely a hardware issue.