Acer Aspire3 A517-51G - Touchpad isn't detected
Vince11
Member Posts: 6
Tinkerer
Hello
The touchpad on this laptop isn't detected. I've updated all the possible drivers. All I can do is use an usb mouse. Laptop is 1 week old.
Laptop is an Acer Aspire3 A517-51G, running Win10 Home.
I've included a picture of the device manager, with the relevant items (HID and Mouse/pointing). All the "disabled" elements are related to the USB mouse and get enabled as soon as I plug the USB FOB (it's actually a wireless USB mouse, so that's why it also adds a "keyboard"). There's nowhere to see a touchpad or another mouse, so I can't update drivers or anything. Both Elan and Synaptics drivers are installed anyway.
I tried the multumedia key to enable/disable the touchpad (F7) and it doesn't do anything (all the other keys function normally). A lot of solutions to enable the mouse says that I should go to the BIOS and switch the touchpad setting from Basic to advanced, but I don't even have that option in the BIOS. I've included a picture to show what I got, and it's not much (sorry for potato quality of image, I had to take a picture with my phone). BIOS has been updated to latest version (1.08).
It would be really great to have a solution without having the send back the whole laptop to Acer for repair.
The touchpad on this laptop isn't detected. I've updated all the possible drivers. All I can do is use an usb mouse. Laptop is 1 week old.
Laptop is an Acer Aspire3 A517-51G, running Win10 Home.
I've included a picture of the device manager, with the relevant items (HID and Mouse/pointing). All the "disabled" elements are related to the USB mouse and get enabled as soon as I plug the USB FOB (it's actually a wireless USB mouse, so that's why it also adds a "keyboard"). There's nowhere to see a touchpad or another mouse, so I can't update drivers or anything. Both Elan and Synaptics drivers are installed anyway.
I tried the multumedia key to enable/disable the touchpad (F7) and it doesn't do anything (all the other keys function normally). A lot of solutions to enable the mouse says that I should go to the BIOS and switch the touchpad setting from Basic to advanced, but I don't even have that option in the BIOS. I've included a picture to show what I got, and it's not much (sorry for potato quality of image, I had to take a picture with my phone). BIOS has been updated to latest version (1.08).
It would be really great to have a solution without having the send back the whole laptop to Acer for repair. 0
Best Answer
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Hi @Vince11
Go to Acer support site, download Serial IO driver and install and see whether it helps.
https://www.acer.com/ac/en/GB/content/support-product/8032?b=1
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Answers
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>>> BIOS has been updated to latest version (1.08).>>>Was it working before you did this? Or did you do this to try to get it working? Jack E/NJ
Jack E/NJ
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I updated because I thought it might magically make the touchpad [Basic/Advance] setup appear in the BIOS. Didn't have much hope tbh, but every picture of an Acer BIOS I see everywhere on the net has that option, and at that point I had no other idea.JackE said:>>> BIOS has been updated to latest version (1.08).>>>Was it working before you did this? Or did you do this to try to get it working? Jack E/NJ0 -
This was covered on the 'Acer Community' before in Dec 2019 for the Acer Aspire A515-54G, try to download this drivers: https://global-download.acer.com/GDFiles/Driver/IO Drivers/IO Drivers_Intel_30.100.1915.1_W10x64_A.zip?acerid=637043008328997984&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A515-54G&OS=ALL&LC=pt&BC=ACER&SC=PA_3 and see if that works for the Aspire A517-51G?
Also, update your BIOS to the latest 2019/09/18 v2.03 '1.Update ME-FW 11.8.65.3590. 2.Update MCU' as there is no such thing as a BIOS v1.08, the versions start at v1.09, where did you get v1,08 for your Aspire A517-51G?
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Hi @Vince11
Go to Acer support site, download Serial IO driver and install and see whether it helps.
https://www.acer.com/ac/en/GB/content/support-product/8032?b=1
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I got the bios update here: https://www.acer.com/ac/en/US/content/support-product/8032?b=1StevenGen said:This was covered on the 'Acer Community' before in Dec 2019 for the Acer Aspire A515-54G, try to download this drivers: https://global-download.acer.com/GDFiles/Driver/IO Drivers/IO Drivers_Intel_30.100.1915.1_W10x64_A.zip?acerid=637043008328997984&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A515-54G&OS=ALL&LC=pt&BC=ACER&SC=PA_3 and see if that works for the Aspire A517-51G?
Also, update your BIOS to the latest 2019/09/18 v2.03 '1.Update ME-FW 11.8.65.3590. 2.Update MCU' as there is no such thing as a BIOS v1.08, the versions start at v1.09, where did you get v1,08 for your Aspire A517-51G?1. Update ME firmware for 19H2. 2. Update RC code for 19H2. 3. Update RTC reset behavior.
Date:2020/01/13
Version:1.08
I'm sorry, it seems I made a mistake in my original post. My laptop is an A317-51G, and not an A517-51G. Also seems like I can't edit my OP
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You, sir, are my new personnal hero. I shall make a brummyfan2-shaped shrine in my backyard!brummyfan2 said:Hi @Vince11
Go to Acer support site, download Serial IO driver and install and see whether it helps.
https://www.acer.com/ac/en/GB/content/support-product/7349?b=1
Thanks!0 -
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I got the bios update here: https://www.acer.com/ac/en/US/content/support-product/8032?b=1StevenGen said:This was covered on the 'Acer Community' before in Dec 2019 for the Acer Aspire A515-54G, try to download this drivers: https://global-download.acer.com/GDFiles/Driver/IO Drivers/IO Drivers_Intel_30.100.1915.1_W10x64_A.zip?acerid=637043008328997984&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A515-54G&OS=ALL&LC=pt&BC=ACER&SC=PA_3 and see if that works for the Aspire A517-51G?
Also, update your BIOS to the latest 2019/09/18 v2.03 '1.Update ME-FW 11.8.65.3590. 2.Update MCU' as there is no such thing as a BIOS v1.08, the versions start at v1.09, where did you get v1,08 for your Aspire A517-51G?1. Update ME firmware for 19H2. 2. Update RC code for 19H2. 3. Update RTC reset [...]
Date:2020/01/13
Version:1.08
I'm sorry, it seems I made a mistake in my original post. My laptop is an A317-51G, and not an A517-54G. Gonna edit my original post. The previously installed BIOS version was 1.05.
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I got the bios update here: https://www.acer.com/ac/en/US/content/support-product/8032?b=1StevenGen said:This was covered on the 'Acer Community' before in Dec 2019 for the Acer Aspire A515-54G, try to download this drivers: https://global-download.acer.com/GDFiles/Driver/IO Drivers/IO Drivers_Intel_30.100.1915.1_W10x64_A.zip?acerid=637043008328997984&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE A515-54G&OS=ALL&LC=pt&BC=ACER&SC=PA_3 and see if that works for the Aspire A517-51G?
Also, update your BIOS to the latest 2019/09/18 v2.03 '1.Update ME-FW 11.8.65.3590. 2.Update MCU' as there is no such thing as a BIOS v1.08, the versions start at v1.09, where did you get v1,08 for your Aspire A517-51G?1. Update ME firmware for 19H2. 2. Update RC code for 19H2. 3. Update RTC reset [...]
Date:2020/01/13
Version:1.08
I'm sorry, it seems I made a mistake in my original post. My laptop is an A317-51G, and not an A517-54G. Gonna edit my original post. The previously installed BIOS version was 1.05.
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