Please help me. My PC is loosing frames and ping is going extreamly high Nitro 5

CharlieMiggins
CharlieMiggins Member Posts: 8 New User
edited December 2019 in Nitro Gaming

So my PC (laptop Acer Nitro 5) is having problems when gaming on demanding games (PUBG). sometimes when gaming it will suddenly feel like I have 500 ping and my frames drop to like 15fps. This happens for like 2 seconds but happens like every few minutes. I thought it was to do with overheating so I bought a laptop cooling pad and bought quality thermal paste and applied that as well. still happens though and worsens my performance in game. filmed and edited a clip of what this annoying thing looks like: https://www.youtube.com/watch?v=8KUQv4EXQYc

If you can tell me why this is happening of how to fix it I would be very grateful. also tried reducing maximum processor state to 99% which deletes this error but overall frames are lower.

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    What is your exact model number, for example AN515-**

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

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  • CharlieMiggins
    CharlieMiggins Member Posts: 8 New User
    AN515-52-53HO
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Have you set up the Nvidia Control Center correctly? Please follow all my instructions below

    Please click YES if I answer your question, thankyou

    Make sure you do this below and always game on 100% battery BEFORE gaming and KEEP plugged in while gaming, in your Windows Power plan select High Performance when on AC and in Nitrosense make sure High performance is selected under "AC" tab

    1. Download and install the latest Nvidia drivers from here https://www.nvidia.com/Download/Find.aspx. 

    2. Go to the Nvidia control center and click Manage 3d settings tab, then click the Global Settings tab and change Preferred Graphics processor from Auto select to your Nvidia GPU, do this by clicking the downward arrow to the right of Auto Select and select the Nvidia GPU. Then under the Program Settings tab select the programs and games that you want to run on the Nvidia GPU. Do the same under the Set PhysX Configuration tab


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • CharlieMiggins
    CharlieMiggins Member Posts: 8 New User
    Bro i tried extactly this but i am still getting the same problem. My guess that it was to do with thermal throtteling and overheating.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    CharlieMiggins said:
    Bro i tried extactly this but i am still getting the same problem. My guess that it was to do with thermal throtteling and overheating.

    Please post a screenshot of Nitrosense during this game

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • CharlieMiggins
    CharlieMiggins Member Posts: 8 New User
    Ok will do
  • CharlieMiggins
    CharlieMiggins Member Posts: 8 New User
    I know that it wwill go up to max around 98 degrees which is why i thought it was thermal throtteling.
  • CharlieMiggins
    CharlieMiggins Member Posts: 8 New User
    98 degrees celcius*
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Once again please post a screenshot of Nitrosense taken during gaming, it tells me a lot more that the temperature

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • CharlieMiggins
    CharlieMiggins Member Posts: 8 New User
    Here  is the image of when the slowing down things was happening
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    Great, thankyou. Definitely throttling back due to temperature

    95 degrees is pushing the limit and I suspect bad thermal paste which has been an ongoing problem. Repaste with Grizzly Kryonaut which is fairly simple and the video below shows you how step by step but only if you do not have a sticker on the underside saying "Warranty void if removed". You can also try undervolting using Throttlestop or a similar program, reduce it to -0.180v, -0.175v in steps, -0.150 is usually about right and has been shown to drop temps to around 80 deg. Below links to repasting, Throttlestop and a package of Throttlestop pre configured values

    Guide to repasting
    https://www.youtube.com/watch?v=0vfoUkIazNA&t=24s

    Guide to Throttlestop
    https://www.ultrabookreview.com/31385-the-throttlestop-guide/

    Throttlestop Values
    https://community.acer.com/en/discussion/577183/throttlestop-undervolt-profiles-pre-made/p1?new=1

    Please click YES if I have answered your question

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • CharlieMiggins
    CharlieMiggins Member Posts: 8 New User
    Yeh Man, already did the thermal paste. Used GD900. Ill think about underclocking it though. Thanks for the help
  • FuryUA
    FuryUA Member Posts: 26 Enthusiast WiFi Icon
    https://community.acer.com/en/discussion/comment/778484#Comment_778484

    Did you find a way to fix this?

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