Aspire V5-591G : Black screens and automatic repair loop.

Yarkane
Yarkane Member Posts: 7 New User
edited October 2023 in 2020 Archives
Hello everyone, thanks for your click.

The issue that I'm gonna describe is pretty similar as this one from 1stklaas : https://community.acer.com/en/discussion/586341/black-screen?breakffcache=eca55 .

My computer, an Aspire V5-591G, successfully runs a dual boot (windows + OpenSUSE) for 2~3 weeks. But since last week, I can't boot any Windows related system.

When I try to boot on my Windows system : After like 1~2 minutes, my computer reboot and try to launch the "Automatic Repair", which leads to a black screen.
When I try to boot with a Windows USB stick : I get a black screen.
When I try to enter the WindowsRE system with Alt+10 : I have the message "please wait" but then... Black Screen.
When I try to boot on any Linux system, installed on my system or on an USB stick : I got no problem at all.

I also tried Boot-Repair, but unfortunately it does not work with OpenSUSE (it tries to run apt-cache... which does not existe on OpenSUSE). I'm planning to install Ubuntu or another distribution to make it run, but I would lose all my folders on OpenSUSE.
I can mount my Windows partition in read only on OpenSUSE and access to my files and folders.

I tried to boot on Alphany's image (from the previous issue of 1stklaas), on a key that was created by a friend with Windows... Same result, black screen.

I'm clearly out of ideas, but knowing that someone else got a similar issue at the same time on an Acer computer is quite disturbing... Someone have an idea ?

Thanks for reading !

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Yarkane said:
    I tried to boot on Alphany's image (from the previous issue of 1stklaas), on a key that was created by a friend with Windows... Same result, black screen.
    I think that may be me hahaha

    What bothers me are the black screens you're getting when you try to boot anything Windows related. Hell, the image I provided was a bare Windows 10 1909 based WinPE with just a couple of diagnostic programs added to it, and at the very least their basic inbox driver (think of VESA on X11) should display something.

    To be honest, there's nothing that comes to mind to help you fix the problem, seems hardware related but Linux runs without problems in there. Let's try something, I'm going to upload the same image I did before, but I'm going to integrate some video drivers for your system in there and see what's up.

    I need to know the IDs of the graphic cards your machine has, or at least its processor. Could you boot into OpenSUSE and find that out for me? The output of lspci and/or lshw would be appreciated (redirect those commands to files in a terminal).
  • Yarkane
    Yarkane Member Posts: 7 New User
    Woops, sorry Aphanic xD

    I just understood that 1stklaas used another image, "bob.bombs modified". I'll try it right now !

    Concerning my graphic cards, here they are !

    image
  • Yarkane
    Yarkane Member Posts: 7 New User
    Okay so I tried with the bob.ombs modified system and it ended up with a BSOD, error code 0xc000021a.

    I'll wait for your image, then if it doesn't work I'll erase SUSE for Ubuntu which will allow me to use Boot-repair.

    I hope it will not end by just erasing everything and buy another license of Windows.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Don't worry, whatever you do you won't be needing another Windows license (by now Windows licenses are digital so as long as you installed the same edition as the one you had in there (or the one that came with the computer if any) you'd be licensed upon connecting to the Internet), but being unable to boot into any Windows environment at all... :angry:. Besides, from a live environment of Windows it's possible to recover the license you had in there as well, if it weren't a digital one already (or make an image of the thing and spin it up in virtual ;)).

    Aaaaanyway, I digress as usual, I tweaked the Live I made earlier a little bit to add some drivers that should support your machine. They're very basic (and somewhat old), but they ought to give you some output one way or another either in the laptop screen or via HDMI.

    Give this ISO a shot and let me know if you see anything or you're stumped by another black screen: https://drive.google.com/open?id=1_gGxEH9qzWiuEcH5p5CAYT9tCSZpO9Mk
  • Yarkane
    Yarkane Member Posts: 7 New User
    Hi again !
    Sorry, I took some time just to be sure I would not mess the test. I tried by creating the USB stick myself, then by using a friend's W10 computer with Rufus to create it and... No, definitely, nothing appears on the screen. It's also the case for boot repair tools like Hiren or Medicat... Everything that is "Windows" labelled does simply not display on the computer.
    That's incredible...
  • Yarkane
    Yarkane Member Posts: 7 New User
    Little update...
    Nothing works. lol

    I uninstalled OpenSUSE for Ubuntu and succesfully ran Boot-repair, which made absolutely nothing.
    I'm pretty sure there is something with my BIOS, or my hardware. I could just wipe everything, but what if it does not solve the issue ?

    If anyone with another idea or experience have an idea here, it would be strongly appreciated.

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