Replacement battery for Spin SP111-32N

pelawren
pelawren Member Posts: 10

Tinkerer

edited November 2023 in 2020 Archives
Hello,
My Acer Spin SP111-32N is less than 2 years old. Despite that, the battery life has suddenly dropped to less than 30 minutes. At about 7% battery life, it automatically shuts down.
Q1) Is there anything that can be done via software to 'resolve' the suddenly shortened battery life?
Q2) Does ACER sell replacement battery for this model and if so what is the cost?

Thank You

Edited the thread to hide personal information
Acer-Samuel

Answers

  • Can you check the battery status with the hwinfo64 program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • pelawren
    pelawren Member Posts: 10

    Tinkerer

    egydiocoelho, thank you for your suggestion. I checked with the hwinfo64 program and did not find anything useful. Under battery, it indicated:
    battery voltage: 8.487V
    remaining capacity 31.262 WH
    charge level: 100% (because it is connected to A/C)
    wear level as 13.1%

    Not sure how 
    the hwinfo64 program answers my question or solves the issue. Should I be 
  • Have you tried just calibrating the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • pelawren
    pelawren Member Posts: 10

    Tinkerer

    No. I have not tried calibrating the battery. I looked up my laptop's manual and there are no instructions on how to calibrate the battery. There are no instructions on Acer website either to calibrate battery.So, I am hesitant to calibrate my laptop in case if I ever need to return to Acer for customer support - they might say I did something I was not suppose to do. There are instructions on Acer website to do an Internal Battery reset.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • pelawren
    pelawren Member Posts: 10

    Tinkerer

    egydiocoelho obrigado. Yes, I have read other websites about battery calibration and not all of them have the same method. As I said earlier, there is nothing on Acer's manual or on Acer's website about battery calibration. Obrigado.
  • Calibration will cause lition ions to travel throughout the battery. Over time, the battery meter becomes out of calibration and the battery must be calibrated, which is to discharge the battery and then charge it up to 100%.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Battery calibration is really an OS thing, not handled directly by the hardware. I believe that's why it's not documented in the User's Guide...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.