Facing Frequent Blue screen Error After Running something On GPU !! aspire 5 a515-51g

a2kash
a2kash Member Posts: 22 Networker
edited October 2023 in 2020 Archives
Hi,
i have been facing a very annoying issue with my acer aspire 5 a515-51g, a few months ago my keyboard stopped working suddenly and as it is in warranty i took my laptop to the service center they took 2 months for replacing it and since then i have been facing this Blue screen errors mostly comes when i run something on my GPU and sometimes it comes for no reason and sometimes my pc just hangs randomly. So After Trying updating drivers and all, I again went to the service center and they kept my laptop for another 2 months and changed the motherboard but i am still facing this issue.

To be exact my Pc Mostly Crashes with blue screen error and mostly it is Video_internal error After i run any Graphic intensive program like even benchmark test or any game and it has also crashed few times on the opening of Nvidia control panel.

i have tried Changing/updating Windows and Drivers And I Also tried Upgrading and Downgrading the bios But The Issue is still here.Error Does not comes when i use integrated Graphics to run the same applications.

my Warranty will end in May although service had my pc for almost 5 months and its been only 9 months since i bought this trash laptop from Online website.i can not give this laptop again to the center as i have exams this month.

What should i do????????????      

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    >>>To be exact my Pc Mostly Crashes with blue screen error and mostly it is Video_internal error>>>

    Were any numerical codes associated with these messages?  Jack/NJ

    Jack E/NJ

  • a2kash
    a2kash Member Posts: 22 Networker
    JackE said:
    >>>To be exact my Pc Mostly Crashes with blue screen error and mostly it is Video_internal error>>>

    Were any numerical codes associated with these messages?  Jack/NJ
    No, These are the Errors came so far:-
    1.VIDEO_SCHEDULER_INTERNAL_ERROR
    2.MACHINE_CHECK_EXCEPTION
    3.VIDEO TDR FAILURE; What failed: nviddmkm.sys

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Chiming in on the warranty thing, check the legislation of the area where you live, the warranty period may have been extended for the duration the laptop was in repairs so you wouldn't have lost those months. After all, it's time you can't even use the product.

    Also, depending on that as well, if X repair attempts were made and the problem wasn't resolved you could be able to return the machine and get your money back. It all has to do with the laws and all of your area so I have no idea what applies.

    As for the matter at hand, your machine crashes when using the dedicated graphics card. Which drivers did you try to use? As I see it there are 3 options, but be rigorous otherwise the tests may not be helpful:
    • Drivers acquired via Windows Update, this means uninstalling the current NVIDIA drivers (preferably in Safe Mode, but not necessary) via DDU while not connected to the Internet, then rebooting, connecting and letting Windows download and install the drivers. Note the version number for those drivers as shown in the Device Manager.
    • Drivers acquired in the Acer support page for your model, same deal as before, uninstall whatever is installed and this time without connecting to the Internet install the ones downloaded from there. Then you can connect to the Internet as usual. This would be the support page for your model: https://www.acer.com/ac/en/US/content/support-product/7244?b=1 (they're rather old drivers... but what the hell)
    • Drivers acquired in the NVIDIA site, these are generic drivers for their cards without taking into consideration any modifications the vendor may have made to the card, so you may get the unsupported error when installing them, but that's rare nowadays. Again, DDU to remove whatever you have and then install those without Internet access. This would be the latest release: https://www.geforce.com/drivers/results/156282
    And that's it, installing drivers has to be done out of Safe Mode by the way, and after connecting to the Internet you may notice a notification that NVIDIA panel was installed some minutes later but it's normal (it's a Windows Store app now).

    Do your graphic benchmarks with every test and see how it goes, report back whatever happens (WU drivers and the ones from Acer may actually be the same by the way). I'd first try Windows Update, then the latest release from NVIDIA and lastly Acer's tested drivers just for the reason that they're dated and newer releases weren't posted for that model.
  • a2kash
    a2kash Member Posts: 22 Networker
    aphanic said:
    Chiming in on the warranty thing, check the legislation of the area where you live, the warranty period may have been extended for the duration the laptop was in repairs so you wouldn't have lost those months. After all, it's time you can't even use the product.

    Also, depending on that as well, if X repair attempts were made and the problem wasn't resolved you could be able to return the machine and get your money back. It all has to do with the laws and all of your area so I have no idea what applies.

    As for the matter at hand, your machine crashes when using the dedicated graphics card. Which drivers did you try to use? As I see it there are 3 options, but be rigorous otherwise the tests may not be helpful:
    • Drivers acquired via Windows Update, this means uninstalling the current NVIDIA drivers (preferably in Safe Mode, but not necessary) via DDU while not connected to the Internet, then rebooting, connecting and letting Windows download and install the drivers. Note the version number for those drivers as shown in the Device Manager.
    • Drivers acquired in the Acer support page for your model, same deal as before, uninstall whatever is installed and this time without connecting to the Internet install the ones downloaded from there. Then you can connect to the Internet as usual. This would be the support page for your model: https://www.acer.com/ac/en/US/content/support-product/7244?b=1 (they're rather old drivers... but what the hell)
    • Drivers acquired in the NVIDIA site, these are generic drivers for their cards without taking into consideration any modifications the vendor may have made to the card, so you may get the unsupported error when installing them, but that's rare nowadays. Again, DDU to remove whatever you have and then install those without Internet access. This would be the latest release: https://www.geforce.com/drivers/results/156282
    And that's it, installing drivers has to be done out of Safe Mode by the way, and after connecting to the Internet you may notice a notification that NVIDIA panel was installed some minutes later but it's normal (it's a Windows Store app now).

    Do your graphic benchmarks with every test and see how it goes, report back whatever happens (WU drivers and the ones from Acer may actually be the same by the way). I'd first try Windows Update, then the latest release from NVIDIA and lastly Acer's tested drivers just for the reason that they're dated and newer releases weren't posted for that model.
    I have Tried All Of these But Without DDU,
    so I,ll Try Your Methods and report back 
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    It's kind of my go to uninstaller for graphic drivers, the regular uninstaller sometimes leave traces that make things weird when you have newer ones installed and that utility takes care of removing most if not all of those traces.

    To be honest, I don't know right now if there are any graphics benchmark programs for Linux, they ought to be, but I never had to use one; because another thing you could try to ensure it's not a hardware fault is to boot from a Linux USB stick and run graphic benchmarks in there see what happens.

    Also, make sure you have the latest BIOS revision installed, since you tried downgrading to others there's no benefit in running an older one (specially when the newer ones for that model provide firmware updates for the video cards).
  • a2kash
    a2kash Member Posts: 22 Networker
    aphanic said:
    It's kind of my go to uninstaller for graphic drivers, the regular uninstaller sometimes leave traces that make things weird when you have newer ones installed and that utility takes care of removing most if not all of those traces.

    To be honest, I don't know right now if there are any graphics benchmark programs for Linux, they ought to be, but I never had to use one; because another thing you could try to ensure it's not a hardware fault is to boot from a Linux USB stick and run graphic benchmarks in there see what happens.

    Also, make sure you have the latest BIOS revision installed, since you tried downgrading to others there's no benefit in running an older one (specially when the newer ones for that model provide firmware updates for the video cards).
    Ok i will Update my Bios, i'll try to find benchmark test for linux.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Before trying any BIOS updates, what is the full model number of the nvidia chip? As I recall, some mainboard were equipped with the mx150 which were messed up by the updates aimed at the mx130 Jack E/NJ

    Jack E/NJ

  • a2kash
    a2kash Member Posts: 22 Networker
    JackE said:
    Before trying any BIOS updates, what is the full model number of the nvidia chip? As I recall, some mainboard were equipped with the mx150 which were messed up by the updates aimed at the mx130 Jack E/NJ
    Can you tell me where to look for model number of the nvidia chip.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Press Win+R. Enter 'msinfo32'. Click 'Components' folder in left. Click 'display' What is adapter described in right pane? Jack E/NJ

    Jack E/NJ

  • a2kash
    a2kash Member Posts: 22 Networker
    JackE said:
    Press Win+R. Enter 'msinfo32'. Click 'Components' folder in left. Click 'display' What is adapter described in right pane? Jack E/NJ
    Its only name there.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Looks like the MX130. So the BIOS update might be relatively safe to try since it's aimed at the vbios. https://www.acer.com/ac/en/US/content/support-product/7244?b=1
    Jack E/NJ


    Jack E/NJ

  • a2kash
    a2kash Member Posts: 22 Networker
    iJackE said:
    Looks like the MX130. So the BIOS update might be relatively safe to try since it's aimed at the vbios. https://www.acer.com/ac/en/US/content/support-product/7244?b=1
    Jack E/NJ


    i have everything updated and tried all the methods noluck. Pc works fine with GPU Disabled
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    But does it also work fine with GPU enabled in SafeMode, then rebooted to NormalMode? Jack E/NJ

    Jack E/NJ

  • a2kash
    a2kash Member Posts: 22 Networker
    JackE said:
    But does it also work fine with GPU enabled in SafeMode, then rebooted to NormalMode? Jack E/NJ
    never tried running application in safe mode
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Sorry a2kash   I was confusing your problem with another user's similar GPU problem. His GPU only seemed to work properly in NormalMode when he first enabled it in SafeMode, then rebooted back into NormalMode. And then when he made any discrete to integrated GPU changes in NormalMode it would get messed up again.

    Have you tried running DriverBooster or similar device driver freeware tools?

    Jack E/NJ



    Jack E/NJ

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Since I did a Windows image for another machine as another troubleshooting step I thought "what the hell..." and I made one for yours as well.

    The only drivers I integrated were graphics and storage, and non-DCH at that so Intel's may be old but you should have no problem installing any of the recent releases afterwards, what we're interested in is seeing why that MX230 isn't running as expected.

    As for the storage drivers, I added the latest Intel ones, which may or may not support your machine, but if they don't they won't be used. Just like the graphic drivers, the integrated drivers are just there for Windows to use if it deems things compatible, otherwise it won't.

    I know it's always a hassle, but if you were to try and install Windows anew, please try it with this image: https://drive.google.com/open?id=14ql3htxCf1pPG_RC8vZK_WnJ9dU3rsIC
  • StevenGen
    StevenGen ACE Posts: 12,155 Trailblazer
    The BIOS update 2018/08/16 v1.21 "1. Update MX130 VBIOS 82.08.77.00.29" should fix all your MX130 issues but and also, update to the latest BIOS 2019/03/04 v2.02  which will bring your Aspire A515-51G right up to date and you shouldn't have any problems with the BSOD blue screens, that is your problem! There must have been a problem with the MX130 VBIOS on the Aspire A515-51G, you should be able to do all benchmarks and have no further problems.
  • a2kash
    a2kash Member Posts: 22 Networker
    StevenGen said:
    The BIOS update 2018/08/16 v1.21 "1. Update MX130 VBIOS 82.08.77.00.29" should fix all your MX130 issues but and also, update to the latest BIOS 2019/03/04 v2.02  which will bring your Aspire A515-51G right up to date and you shouldn't have any problems with the BSOD blue screens, that is your problem! There must have been a problem with the MX130 VBIOS on the Aspire A515-51G, you should be able to do all benchmarks and have no further problems.
    I Have tried running the benchmark test in both Vbios but no luck, the test run for few seconds and then pc gets hang or bsod comes
  • a2kash
    a2kash Member Posts: 22 Networker
    aphanic said:
    Since I did a Windows image for another machine as another troubleshooting step I thought "what the hell..." and I made one for yours as well.

    The only drivers I integrated were graphics and storage, and non-DCH at that so Intel's may be old but you should have no problem installing any of the recent releases afterwards, what we're interested in is seeing why that MX230 isn't running as expected.

    As for the storage drivers, I added the latest Intel ones, which may or may not support your machine, but if they don't they won't be used. Just like the graphic drivers, the integrated drivers are just there for Windows to use if it deems things compatible, otherwise it won't.

    I know it's always a hassle, but if you were to try and install Windows anew, please try it with this image: https://drive.google.com/open?id=14ql3htxCf1pPG_RC8vZK_WnJ9dU3rsIC
    Thank you @aphanic i will try installing this Windows And report you afterwards

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