HDD disk problems

iViMaister
iViMaister Member Posts: 13

Tinkerer

edited December 2023 in 2020 Archives
Hello, yesterday from out of nowhere my computer started working very slow and lagging , there was nonstop 100% harddisk usage and the average response time was very high (over 1500 ms). So i reinstall the windows and nothing happens the problem still persists. Can anybody help me with that ? Thank you in advance for your answer.

Best Answer

«1

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Check your background programs and post a screen from Task Manager under your "Processes" Tab

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • iViMaister
    iViMaister Member Posts: 13

    Tinkerer

    andylb said:
    Check your background programs and post a screen from Task Manager under your "Processes" Tab
    I got a Windows update now so i restarted the computer and now it cant boot , i got aj BSOD with an NTFS_FILE_SYSTEM error.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited January 2020
    You will have to do a clean Windows install, press and hold the Power button until it shuts off. Then turn it back on and don't wait for ACER logo, immediately press and hold the ALT key while tapping the F10 key. The blue recovery screen should appear. Click Troubleshoot then "Reset this PC" then "Keep my Files" Video link of process below

    Please click YES if I answered your question

    https://www.youtube.com/watch?v=cpzLJRAZldA



    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • iViMaister
    iViMaister Member Posts: 13

    Tinkerer

    andylb said:
    You will have to do a clean Windows install, press and hold the Power button until it shuts off. Then turn it back on and IMMEDIATELY (don't wait for ACER logo) press and hold the ALT key while tapping the F10 key. If the hidden recovery partition is still intact, a recovery screen should appear. Click Troubleshoot then "Reset this PC" then "Keep my Files" Video link of process below

    Please click YES if I answered your question

    https://www.youtube.com/watch?v=cpzLJRAZldA



    It says "the drive on which windows is installed is locked.  unlock the drive and try again."
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    andylb said:
    You will have to do a clean Windows install, press and hold the Power button until it shuts off. Then turn it back on and IMMEDIATELY (don't wait for ACER logo) press and hold the ALT key while tapping the F10 key. If the hidden recovery partition is still intact, a recovery screen should appear. Click Troubleshoot then "Reset this PC" then "Keep my Files" Video link of process below

    Please click YES if I answered your question

    https://www.youtube.com/watch?v=cpzLJRAZldA



    It says "the drive on which windows is installed is locked.  unlock the drive and try again."

    OK this has got me stumped let me get some of my colleagues involved, hang tight

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    iViMaister do you have an hdd only or also a ssd if only hdd you need to probably buy a m.2 ssd and upgrade it clone the hdd into the ssd the hdd's are really slow for windows 10 regarding  the locked drive its really weird check the hidden oem folder in your c drive for anything useful there also get a 16gb usb drive and try to create an acer stock recovery drive via care center (if you can boot into windows at all even on safe mode) but seems to me your uefi bcd file its damaged check here for a possible solution or you can also google it this issue has nothing to do with acer its your windows bcd that got corrupted somehow you have to fix/rebuild your bcd/mbr 




    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • brummyfan2
    brummyfan2 ACE Posts: 28,602 Trailblazer
    Hi @iViMaister,
    You can use Windows Media creation tool to download Windows 10 and create a bootable USB disk, boot with the USB disk and follow the prompts, select keep everything, please follow the instructions for creating a bootable disk in the tutorial below. You need to have access for another Windows PC/laptop to carry out this task, if you don't have access to another Windows PC, you may have to get help from local Repair shop.

    https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
  • iViMaister
    iViMaister Member Posts: 13

    Tinkerer

    xapim said:
    iViMaister do you have an hdd only or also a ssd if only hdd you need to probably buy a m.2 ssd and upgrade it clone the hdd into the ssd the hdd's are really slow for windows 10 regarding  the locked drive its really weird check the hidden oem folder in your c drive for anything useful there also get a 16gb usb drive and try to create an acer stock recovery drive via care center (if you can boot into windows at all even on safe mode) but seems to me your uefi bcd file its damaged check here for a possible solution or you can also google it this issue has nothing to do with acer its your windows bcd that got corrupted somehow you have to fix/rebuild your bcd/mbr 


    Okay , i will try
  • iViMaister
    iViMaister Member Posts: 13

    Tinkerer

    Hi @iViMaister,
    You can use Windows Media creation tool to download Windows 10 and create a bootable USB disk, boot with the USB disk and follow the prompts, select keep everything, please follow the instructions for creating a bootable disk in the tutorial below. You need to have access for another Windows PC/laptop to carry out this task, if you don't have access to another Windows PC, you may have to get help from local Repair shop.

    https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
    I tried this before , but when i wanted to install Windows IT doesn't find any  drive where Can i install it. And the harddisk is inserted into the Pc.
  • iViMaister
    iViMaister Member Posts: 13

    Tinkerer

    andylb said:
    Check your background programs and post a screen from Task Manager under your "Processes" Tab
    Okay, i finally booted but the problém with disk still persists. I am attaching a screen with a backgroud programs.

  • have you tried turning off sysmain?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • iViMaister
    iViMaister Member Posts: 13

    Tinkerer

    edited January 2020
    have you tried turning off sysmain?
    Yes , i tried it, and nothing happened
  • iViMaister
    iViMaister Member Posts: 13

    Tinkerer

    Hi,
    You could try the methods described in this video:https://www.youtube.com/watch?v=Enh3gPc3HVs
    I watch this video Yesterday , and nothing helped , i tried everything from that video.
  • brummyfan2
    brummyfan2 ACE Posts: 28,602 Trailblazer
    Hi @iViMaister
    then I think you have to go for a M.2 SSD as @xapim has already suggested.
  • Would it be interesting for you to inform your version of windows? Example 1803, 1809, 1903 or 1909?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    100 % disc usage hmmm

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • iViMaister
    iViMaister Member Posts: 13

    Tinkerer

    Would it be interesting for you to inform your version of windows? Example 1803, 1809, 1903 or 1909?
    1607 , but i am updating to 1903 
  • The 1607 version of windows is very old and maybe that's why you are experiencing the 100% disk problem. Before upgrading the disk, it is important to back up your files.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020 Answer ✓
    iViMaister dont go to 1903 yet i would got to 1809 first and see how it performs and of course ans i already mentioned you have to get a ssd either m.2 or replace your hdd for a 2.5" ssd and clone it i just upgraded a nitro 5 today with a 500gb wd blue m.2 ssd cloned the hdd ito the ssd and upgraded the ram 32gb hyperx its like from night to day the difference you should do the same and its only a i5 8th gen with a 1050 not even ti :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/