Acer A515-41G-12AX RAM number of RAM slots

Hi there!

I have an Acer A515-41G-12AX laptop.
https://www.acer.com/ac/en/US/content/support-product/7298?b=1&pn=NX.GPYAA.003

Everywhere I look I get the information that my laptop should have TWO SO-DIMM RAM slots (especially RAM manufacturers). The Acer product page above doesn't say anything about the number of RAM slots.

I physically inspected it, and it only has one slot under the cover. Windows Task Manager (Performance->Memory) says "Slots used: 1 of 1".

Crucial recommends a 16 GiB kit (2x8 GiB), which I clearly can't install as I have only ONE slot:

https://www.crucial.com/usa/en/compatible-upgrade-for/Acer/aspire-a515-41g

Crucial's support wouldn't believe me, they asked for an image of the laptop. Which is a bit ridiculous.

Anyways, I thought I should ask. I *could* open the whole laptop case instead of just the RAM cover, but I'm pretty confident that I won't find a second RAM slot.

Can anyone point me to the complete specs for this laptop, where it says the number of RAM slots?

Thanks!

Accepted answers

Jack22

@leonardopsantos
Check the below link for answer
https://community.acer.com/en/discussion/533638/second-ram-slot-for-aspire-a515-41g-18sa

Click on 'Yes' if the comment answers your question!

All comments

Jack22

@leonardopsantos
Check the below link for answer
https://community.acer.com/en/discussion/533638/second-ram-slot-for-aspire-a515-41g-18sa

Click on 'Yes' if the comment answers your question!

JordanB

@leonardopsantos

If Crucial Customer Support still has questions about Stoney Ridge/Bristol Ridge and # of channels for your mainboard....they will probably have to contact Acer.

leonardopsantos

Crucial supports say they don't have any 16 GiB RAM module that is compatible.

JordanB

The Hynix part **appears** to be the same as the Acer OEM part. Although I can't guarantee that is going to solve your problem.

https://www.amazon.com/Hynix-HMA82GS6AFR8N-UH-16GB-DDR4-2400-SODIMM/dp/B071ZT7K5N

https://www.ebay.com/p/661593610

The ebay link is non-returnable.

You can ask question in AMD forum too.

https://community.amd.com/thread/233002

JordanB

I don't recommend using the Kingston HyperX part for your laptop, but just wanted to point out that someone did install a stick of 16 GB ram.

https://www.userbenchmark.com/UserRun/12617897

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