Why are many G3-571/2 owners having this battery issue from last month?

XdxD
XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
edited November 2023 in 2020 Archives
I have a G3-572 from 2017. Got it on December, 2017. It has worked well. I have always used it on AC. Currently, Battery wear is at 11%. On December 11, I used it on battery for 30 minutes. No big deal coz that's what the laptop is for. On 12th, I got this "charging and discharging" bug. It charges for 25-30s, disconnects for 15s and charges again. This cycle continues. I did the usual Battery Pin-hole reset, BIOS reset and uninstall of ACPI Control Method. That fixed it that day. Yesterday I happen to use it on battery for just 5 minutes. Today, this issue came back and those steps didn't work. I then let it charge till 100. Now the issue hasn't occurred since battery level of 97%. Currently it is at 100% and I have no issue now. So, my question to Acer is, why are these issues happening after just 2 years? I have an old Sony Vaio from 2011 on Windows 10. It can be used for nearly an hour on full battery now coz of wear but it doesn't have this annoying bug. It lets me charge from 0 to 100% without any interruption. Father has an HP PC which is from 2017 and without this bug. So, why is it on Acer laptops, specifically, G3-571/2? I have seen so many posts on this bug on the same laptop models. I even reset it today but that didn't solve it (had a Macrium image  from yesterday so restored it now).
Trying to do my best here - Your happy Predator owner =)!
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Answers

  • You may need to calibrate the battery so that the ion ions travel all the way through the battery. Even if you do not use the battery, the lithium ion loses the ability to identify the amount of charge that is stored.
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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    You may need to calibrate the battery so that the ion ions travel all the way through the battery. Even if you do not use the battery, the lithium ion loses the ability to identify the amount of charge that is stored.
    I'll try doing that. But why do so many cases have occurred in last 4-7 weeks with the above-mentioned models mostly?
    Trying to do my best here - Your happy Predator owner =)!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited January 2020
    Honestly, I don't know why this is happening. However, in addition to battery calibration, battery status would be interesting with the hwinfo64 program in the smart battery section.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    I am facing the same issue. Please tell me how to calibrate the battery.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    Thank you. I am not able to comment on my post, so commenting here. So is there no other solution except to replace the battery? As i miss playing games due to this bug. And i see many predator users having the same issue. What if the new battery also has this problem?
  • It would be interesting to check battery status with hwinfo64.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    This is the screenshot. Please tell me what you make of it.
  • Click battery and post a screenshot. Also check the status with the power adapter unplugged.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    Screenshot with ac unplugged.
  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    Screenshot with ac plugged in
  • OK! Have you tried resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    I have tried bios reset, acpi uninstall. This battery reset also i have tried but i am not sure how to know if the battery is getting resetting or no. Do you think this could be a software bug as many users are facing this?
  • I believe some windows update has caused the problem. Has this problem occurred recently?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    Yes very recent. This problem comes and goes. But recently, its not going only.
  • In this case, it would be interesting to restore to a date that you are sure the problem would not occur, or reinstall windows by pressing alt + f10 before the Acer logo.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    Thank you for the prompt replies. Will reinstalling make me lose all data? Or how do i revert to a previous version?
  • Check out this video:
    https://youtu.be/IFuWwuc2oH4
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chinu92
    Chinu92 Member Posts: 21 Troubleshooter
    Thank you. However, pressing alt+f10 is not doing anything for me. It is just booting normally.
  • This could be for two reasons:
    a) d2drecovery is disabled in bios;
    b) you formatted the hard disk.
    In this case, you must restore windows to an earlier date than the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)