Audio Issues with Helios 300

Tikisin
Tikisin Member Posts: 22 Networker
edited November 2023 in 2020 Archives
Hey guys,
Recently I've noticed an issue with the audio of the laptop (Helios 300, PH315-52) - basically, when there is sound playing, around every thirty seconds there is a "pop", like an electric sounding pop, coming from the speakers. Furthermore, the same "pop" can be heard when I am skipping a video and almost every skip produces that popping/crackling sound. 
Could you help me figure out why this happens and how am I to fix this because when it's so regular it kind of becomes annoying.
Thank you.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    Does this issue occur when you decrease the sampling rate? Have you tried reverting the driver to an older version?
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  • Tikisin
    Tikisin Member Posts: 22 Networker
    egydiocoelho said:
    Does this issue occur when you decrease the sampling rate? Have you tried reverting the driver to an older version?
    From what I've seen now it occurs regularly by itself and that pop is more located on the left side, whereas when I skip using the right/left arrows the pop occurs on the right side, near the keys. Also, I tried using a different command - next file in a playlist - and I could also hear the same popping. It's not exactly every time I press a command but it happens quite often. 
    I haven't tried reverting to an older version of the driver, I will try to do that now. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited January 2020
    Ok! Post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

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