predator C35 curved monitor, no signal from PC

notax2020
notax2020 Member Posts: 4 New User
edited February 22 in 2020 Archives
So suddenly my screen stops to work. I tested my PC and  the HDMI cable with my other screens and all work so no issue there but it seems to be on the screen
I see the blue light from the on and off button. any ideas? anything I need to check more? I had issue a few days ago and it lasted a short time like 30minutes and it comes back, used it for
3 days and when open today no signal and tested all I can so any ideas?

Answers

  • notax2020
    notax2020 Member Posts: 4 New User
    edited January 2020
    sorry its a Z35 ad to be clear I not get any message no signal, just nothing happens, black screen but the first on/off button shine blue and if I remember before when I close PC that button showed more soft orange when pc was closed if that helps
  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    Can you bring up the OSD menu? When you first power the monitor on do you see the splash screen? Have you tried a power reset (unplug the power, press and hold power for 30 seconds, wait 15 minutes or longer then plug everything back in and try again)?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • notax2020
    notax2020 Member Posts: 4 New User
    Hi, thanks  for the tips, when I power up I get nothing, black screen, nothing comes. I tested power reset and nothing happend. OSD and all other buttons and nothing happens
  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    So if there's no splash screen and no OSD it pretty much means things have gone horribly wrong. :(
    It could be as simple as a failed power supply or as bad as a failed display or main board. If it's been a short enough time since purchase have your vendor swap it out for a new one, if it's been too long for that contact Acer support for a repair.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • notax2020
    notax2020 Member Posts: 4 New User
    Thanks billsey, I hade it I think 2 years and I live in Thailand so not sure they have acer support, will check but I still confused if the power supply I still see the powe on button shine blue but will see if I can find new power supply and not cost to much hehe, Thanks for the help billsey
  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    Yes, two years likely gets you well outside the warranty. :( Hopefully it will be the power supply.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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