Turbo button in helios 300 rtx 2060 is causing games to freeze

aswinprozie
aswinprozie Member Posts: 2 New User
edited November 2023 in 2020 Archives
so whenever i press turbo button and play games it freezes but i can hear in game sound me jumping etc.but if i  lower the overclocking from extreme to fast and restart the game than it starts working again.is this problem with mine only or others too.can anyone help me

Answers

  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    Sounds like your video card doesn't like the overclock. Did you install new vga drivers, or have you kept the factory ones? 
  • aswinprozie
    aswinprozie Member Posts: 2 New User
    jakesu11y said:
    Sounds like your video card doesn't like the overclock. Did you install new vga drivers, or have you kept the factory ones? 
    i updated it mate

  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    jakesu11y said:
    Sounds like your video card doesn't like the overclock. Did you install new vga drivers, or have you kept the factory ones? 
    i updated it mate

    Might roll it back to the old drivers and see if you still have issues. What kind of temps are you seeing on the GPU?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    It's Windows 1903/1909 fault don't use turbo it will make it crash 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • jakesu11y
    jakesu11y Member Posts: 80 Fixer WiFi Icon
    xapim said:
    It's Windows 1903/1909 fault don't use turbo it will make it crash 
    Good to know.
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    so whenever i press turbo button and play games it freezes but i can hear in game sound me jumping etc.but if i  lower the overclocking from extreme to fast and restart the game than it starts working again.is this problem with mine only or others too.can anyone help me
    If you are on windows 10 1903 or 1909, that's most likely the issue. Ever since I moved to these, windows started showing its displeasure by crashing whenever i went with overclocking GPU.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited January 2020
    I have no issues with turbo button in win 1909 with 9750H and RTX2060
    This is very powerful mode

    In Cinebench R15 multithread my score 1309 max and 1280 average, that’s very high and the same as 8-core 9880H in Omen 17 for ex 

    Timespy 6700, between 2070 Max-Q and 2070 Full

    Firestrike 15100, same as 2070 Max-Q