Is there any international warranty from amazon - helios 500

Joseph0108
Joseph0108 Member Posts: 5 New User
edited November 2023 in 2020 Archives
Hi guy,

Please advise me if I purchase helios 500 from amazon which deliver to Singapore. Is there a international warranty?
How long is the warranty period? 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    There is 1 year international warranty, but it is not valid in the country you are resident in. For example, if you are on a holiday in lets say France and the laptop broke, you would be able to send it for warranty repair.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    It's called itw International travellers warranty only valid while traveling or holiday as it was said for ex in the UK there's only 1 year itw for all predators unless u purchase extended 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Joseph0108
    Joseph0108 Member Posts: 5 New User
    Hi ven98, 

    Will international warranty be valid in ho chi minh. 

  • Joseph0108
    Joseph0108 Member Posts: 5 New User
    Hi all, 

    Can I buy a local warranty in Singapore? 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Hi all, 

    Can I buy a local warranty in Singapore? 
    Why don't you buy the laptop in Singapore itself saving you from any warranty issues?
    Trying to do my best here - Your happy Predator owner =)!
  • Joseph0108
    Joseph0108 Member Posts: 5 New User
    It too expansive helios 500 selling at SGD2500
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Joseph0108 thats one of the main reasons that 90% of the times you import from the US they will consider it illegally because youre evading customs and tax from your own country and even if its valid you would have to send it back to the US if something happens at your own expense if i were you i wouldnt chance it but its your choice i pais £1100 for my H300 in the UK if i wanted i could had imported it (illegally) from the US much cheaper but whats the point in doing that if you have any issues you will end up by spending even more than u paid for it or not having warranty at all anyway its your money your decision i just left my opinion to all those who think getting from the US will be cheaper (it will if you dont care about warranty at all)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Joseph0108
    Joseph0108 Member Posts: 5 New User
    Hi xapim,

    Even amazon sg will charge me import tax, the main reason is that our local agent is Mark up very high with a old specification. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Joseph0108 well it happens in all countries even a Predator 17x here still costs over £2000 and its one of the first models but still a proper beast so yeah i would check properly with amazon and with acer support themselves about how your warranty is going to work when you buy it :) and also you should be able to buy extended warranty if you wish so


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/