My Helios 300 Stopped working yesterday. Even the charging LED is not blinking.

PCGenix
PCGenix Member Posts: 2 New User
edited November 2023 in 2019 Archives
I brought it from US amazon on 2018 August. and it is in warranty period but i'm in Kuwait now.
1- charging led not working and Laptop shows like dead now.
2-I already reset the CMOS battery but still no reaction.
I already replaced the thermal paste 7 months ago with silver(Thermal grizzly)
can i get it repaired in Kuwait?
is there any service center in Kuwait?
This is the first gaming laptop i brought.
Please help me to resolve this issue...

Answers

  • PCGenix
    PCGenix Member Posts: 2 New User
    Helios 300 - 2018 i7 8th Gen
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    PCGenix well if its completely dead no power at all have you also checked your adapter with a voltmeter to just find out if it could be the adapter or the laptop itself in the worst case if so contact acer support from your own country to sent it for warranty also check with amazon if your warranty is valid outside of US because most cases its not if its  a US model the warranty its only valid in US/CA as the policies arent the same as the other countries (and this is mainly to evade tax and customs evasion fees as everything its much cheaper in the US thats why it cant be cant imported illegally the warranty its automatically voided in these cases) and also every country has they own warranty policy and also check with acer directly if they say its only valid in US you can only get it fixed in the US


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