ACER UT220HQL camera

scho1986
scho1986 Member Posts: 5 New User
edited February 16 in 2019 Archives

Hi,

I am having trouble figuring out how to find/enable the camera that is built in with the monitor.

On device manager, I only see my laptop's built in camera under imaging devices. I am trying to use the ACER monitor for skype but it is no where to be found.

If you can give me some instructions to do so, It would be great.

 

Thank you!

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    scho1986,

     

    Could you provide me the letter extensions (after the UT220HQL part) so I can research this for you?

  • scho1986
    scho1986 Member Posts: 5 New User

    Hi Justin,

     From the back of my monitor I see: acer ut220hql tbmjz.  If that is what you are looking for.

    Thank you for looking into it.

     

     

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    scho1986,

     

    Yes, excatly what I was looking for. Do you have the USB cable plugged in between your monitor and PC?

  • scho1986
    scho1986 Member Posts: 5 New User

    Yup the USB is connected and the touchscreen is functioning. It doesn't seem to install the camera automatically I don't think. There is only my laptop's integrated camera under imaging device still.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    scho1986,

     

    Thank you, what operating system are you using currently, and by chance, is it an Acer notebook as well?

  • scho1986
    scho1986 Member Posts: 5 New User

    I am on windows 8.1. The laptop is a lenovo thinkpad twist.

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    scho1986,

     

    Thanks, I sent you a PM (private message) as well asking for some additional information. Smiley Happy

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    scho1986,

     

    Thak you for the PM, that may have helped me figure this out. From what I can tell the camera that it may be referring to is the right and left IR camera sensors (optical touch) that detect where your finger breaks the plane to determine the position you are pointing at for touch functionality, not an actual webcam. Here is a brief description of what I am referring to:

     

    Optical touchscreens are a relatively modern development in touchscreen technology, in which two or more image sensors are placed around the edges (mostly the corners) of the screen. Infrared back lights are placed in the camera's field of view on the other side of the screen. A touch shows up as a shadow and each pair of cameras can then be pinpointed to locate the touch or even measure the size of the touching object. This technology is growing in popularity, due to its scalability, versatility, and affordability, especially for bigger units.

  • scho1986
    scho1986 Member Posts: 5 New User

    wow, that's something new. haha, technology is moving too fast for me.

    Thanks

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    scho1986,

     

    It is hard to keep up with sometimes since there is always something new coming out, do not feel bad, I have troubles keeping up myself! Smiley Happy

  • hstern
    hstern Member Posts: 1 New User

    I am having a similar problem.  However my moniter is ut220hql bmjz.  please advise.

  • HNB888
    HNB888 Member Posts: 1 New User

    I'm having the same exact problem -- I have 2 Acer monitors (UT220HQL) operating with both touchscreens enabled but no access to either camera.  The manual doesn't even have any information about a camera in it!

  • cernest
    cernest Member Posts: 1 New User
    Anyone have an answer for this? Windows 10 user, having the camera issue, and there is actually NOWHERE else that this information is available. Need camera in a week for my finals, PLEASE HELP. 
  • PhilF
    PhilF Member Posts: 2 New User
    Anyone have an answer for this? Windows 10 user, having the camera issue, and there is actually NOWHERE else that this information is available. Need camera in a week for my finals, PLEASE HELP.  - was this resolved - I too have an UT220HQL, with Windows 10, but ?? can't get the Camera function to work, or the Touch Screen - PLLEASE HELP.
  • PhilF
    PhilF Member Posts: 2 New User
    Hello, anyone, anyone, Ferris?
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    As stated above, that model doesn't have a webcam. The cameras are part of the touch screen function.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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