Why is my new Acer Nitro 5 not working?

Faith2006
Faith2006 Member Posts: 6 New User
edited November 2023 in 2019 Archives
    I recently bought a new Acer Nitro 5. I charged it for 24 hours, but when I tried to turn it on, it would not boot up. There was only a black screen.The blue power light is on, but that's the only thing that is seen. The model is AN517-51-56YW. 

Best Answer

  • Faith2006
    Faith2006 Member Posts: 6 New User
    Answer ✓
    Thank you guys so much for your help. All I had to do was drain it of its power and then turn it on. It's working great now.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,310 Trailblazer
    Hello,
    Have try this procedure:
    1. Power the laptop off
    2. Unplug the AC adapter
    3. Press and hold the power button down for 15 seconds
    4. Plug the AC adapter
    5. Press the power button normally
    France
  • Faith2006
    Faith2006 Member Posts: 6 New User
    I cant do that because the laptop wont turn on straight from the box. Any other suggestions?
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Try a battery reset using the pinhole. unplug your laptop and place a straightened paperclip in the pinhole on the underside (it may be in a different place than the pic below shows), it has a small battery symbol next to it, press and hold for 12 seconds then leave everything alone for 15 minutes, after that plugin and powerup
    Please click YES if I have answered your question

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Faith2006
    Faith2006 Member Posts: 6 New User
    I don't think that my laptop has the pinhole. I heard that only the older versions have it.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    In that case do what my colleague @laurent_14 said but obviously it is already turned off so make sure it is unplugged and press and hold the power button for 15 seconds then let it rest for 15 minutes, plug in and powerup

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Faith2006
    Faith2006 Member Posts: 6 New User
    Tried that method already, didn't work. Any more suggestions?
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    It's brand new and obviously has a big problem, it may be the charger or the battery. Take or send it back under seller warranty

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Faith2006
    Faith2006 Member Posts: 6 New User
    I dont think it is the charger because the blue light indicating that it is charging is on. So, could it be the battery and how do I know this?
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    It could be many things, the motherboard  may be bad. You need to return it my friend

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Faith2006
    Faith2006 Member Posts: 6 New User
    Answer ✓
    Thank you guys so much for your help. All I had to do was drain it of its power and then turn it on. It's working great now.

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