Predator Helios 500 PH517-51 i9 1070 - Macro keys on top of keyboard do not work or light up

Ryang
Ryang Member Posts: 3 New User
edited November 2023 in 2019 Archives
I have a Helios 500 from 2018, it performs great. The only problem is that the Macro keys at the top of the keyboard do not work or light up, it could be a connection problem with one of the wires but I can't find the wire it uses inside the laptop. Does anyone have an idea where it is? I have tried getting them to work through Predator sense as suggested on other threads but no luck. The lights that are meant to flash to show the computers on and the hard drives are working do not light up either. Does anyone have an idea where the connections are for these parts of the laptop are or any idea what may be causing it? 

PS
They never worked when I got it second hand, cheers

@Red-Sand

Best Answer

  • Ryang
    Ryang Member Posts: 3 New User
    Answer ✓
    nevermind I fixed it, turned out to be a loose wire. I had to take apart the whole thing by going underneath the Motherboard and the wire was not plugged in. I appreciate your help :)

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Ryang probably a bad cable/connection or worst case the pcb itself this is the macro assembly cable/pcb



    Anyway hope it helps you can also try a stock recovery clean install first to see if the issue its really hardware on software only 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Ryang
    Ryang Member Posts: 3 New User
    xapim said:
    Ryang probably a bad cable/connection or worst case the pcb itself this is the macro assembly cable/pcb




    Anyway hope it helps you can also try a stock recovery clean install first to see if the issue its really hardware on software only 


    Thank you for your response
    Which cable on the picture is the macro cable and how deep into the laptop do I need to go? Is it underneath the Motherboard?

    @Xapim
  • Ryang
    Ryang Member Posts: 3 New User
    Answer ✓
    nevermind I fixed it, turned out to be a loose wire. I had to take apart the whole thing by going underneath the Motherboard and the wire was not plugged in. I appreciate your help :)

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