Internet dropping from WiFi connection Predator Triton 500 PT515-51

MikeToo
MikeToo Member Posts: 8

Tinkerer
edited November 2023 in 2019 Archives
Hi everyone,

I have had my Predator Triton 500 laptop for a few weeks.  For some reason the WiFi connection frequently loses the internet connection.  The WiFi remains connected.  Most times disconnecting and reconnecting the WiFi connection from the desktop menu bar pop up resolves the issue, but not always.  My mobile phone does not lose WiFi internet connection so I end up tethering it to my laptop to access the internet. 

There might be a pattern where it tends to happen during streaming, online gaming, or file uploads and downloads, but that is not 100% certain. 

I have updated drivers via windows, updating directly led me to update the Killer Control Centre but I am not 100% certain that it is the best way to update the drivers from the manufacturer.

The network adaptor is: Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adaptor (200NGW)
Driver is from Intel, date 6/10/2019, Driver Version 21.50.1.1

Thanks in advance for any advice.

Edited the content to hide personal/sensitive information
Acer-Samuel

Answers

  • MikeToo
    MikeToo Member Posts: 8

    Tinkerer
    Sorry, part number is NHQ4XEK005
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    MikeToo either its a driver issue (check the driver properties and disable the power saving if any option available) or could even be your router that might not like the 5ghz data draining that the predator mimo wifi adapter have and kicks it out i would also check your router settings to find out if is there any option enabled that might be causing this issue


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • samjonas
    samjonas Member Posts: 2 New User
    Thanks all for your responses. you may refer wifi guide. It might help you in resolving your issue.
  • MikeToo
    MikeToo Member Posts: 8

    Tinkerer
    edited December 2019
    samjonas said:
    Thanks all for your responses. you may refer wifi guide. It might help you in resolving your issue.
    Thanks Sam, that guide sounds like it would be useful. Could you provide a link to it please?

    Edited the content to hide personal/sensitive information
    Acer-Samuel
  • MikeToo
    MikeToo Member Posts: 8

    Tinkerer
    edited December 2019
    xapim said:
    MikeToo either its a driver issue (check the driver properties and disable the power saving if any option available) or could even be your router that might not like the 5ghz data draining that the predator mimo wifi adapter have and kicks it out i would also check your router settings to find out if is there any option enabled that might be causing this issue
    Thanks for those suggestions. I'll give them a try.

    Edited the content to hide personal/sensitive information
    Acer-Samuel
  • MikeToo
    MikeToo Member Posts: 8

    Tinkerer
    Turning off power saving has not fixed the issue.

    The router is a Sagemcom 2704N.  Apprently it only works on 2.4 GHz so I think "5ghz data draining" and MIMO are not relevant?  Regarding the router settings, the ISP has really locked it down in the admin interface to keep things simple.

    [pretend that I have politely signed off with my first name]
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    MikeToo said:
    Turning off power saving has not fixed the issue.

    The router is a Sagemcom 2704N.  Apprently it only works on 2.4 GHz so I think "5ghz data draining" and MIMO are not relevant?  Regarding the router settings, the ISP has really locked it down in the admin interface to keep things simple.

    [pretend that I have politely signed off with my first name]
    MikeToo well 2.4ghz inst no good for a gaming laptop i would get a 5ghz router or a good wifi ethernet AP/repeater like this one that will create either 2.4ghz/5ghz wifi connections via your router existing ethernet exit you can also search on google how to get root admin access to your router and unlock it back home i have a THOMSON TG784n which was completely locked by the isp and supposed to be un-rootable (lol) i rooted it and removed all the isp remote access ips so they cant access my router anymore basically i locked it down so hard that im the only one who can access it outside my home network  :) and i can access it anywhere on the web (after i unlocked it) to manage it from anywhere with my own dns, theres always a way you just have to find it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • MikeToo
    MikeToo Member Posts: 8

    Tinkerer
    Sorry I have not replied for a while. 

    Not keen on rooting the router, especially since I don't yet have a definite setting to change that will resolve the issue.

    Did have a dabble with an old WiFi access point but I think something is wrong with it as the signal was barely there even at point blank range.

    I have been onto the ISP forum to see if they do some kind of traffic throttling that might cause this. No official answer yet but it seems unlikely.

    However, one interesting idea is that the router is prone to buffer bloat.  Or, there might be software on the laptop having similar issues. So far I have run a test on my phone and the ping does fluctuate into the 1 to 2 second range under load. Going to fire up the laptop later on and run the same test. My guess is that Windows is more sensitive to dropped packets than Android.
  • MikeToo
    MikeToo Member Posts: 8

    Tinkerer
    Hi. Have there been any recent BIOS updates relating to networking?  Otherwise I guess I'm best not updating.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    MikeToo none as im aware but you could do a lookup on acer support page for your own model and read all the bios update log notes :) i would probably point it to your router are you able to try it anywhere else if so please do as see if the issues persists also i wouldnt count on your isp to assume they lock the traffic or the router settings to lower the wifi traffic they will always lie with all their teeth :p as i said if you cant try it somewhere else or even get another good router (even borrowed) to test it you only need to get your sub username and pass from the current one and youre good to go if you dont have it the isp have to give it to you its in your own right to not want to use the router provided by them if you wanted to so they have to provide you the settings to use any other compatible of your own choice


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • MikeToo
    MikeToo Member Posts: 8

    Tinkerer
    edited December 2019
    I've been through quite a lot of diagnosis on the ISP's forum. It's down to bufferbloat on the laptop caused by poor messaging between the laptop and an old and inferior router supplied by the ISP.  My mobile phone gets bufferbloat but tolerates it much better.

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