Touchpad not working after Windows 10 clean install

Gintaras
Gintaras Member Posts: 3 New User
edited October 2023 in 2020 Archives
Aspire F5-573G
Windows 1909 clean install - then updated using WU.
Bios 1.27
Tried basic touchpad in BIOS - no device in the manager.
Tried advanced touchpad in bios l2c HID device can't start code 10 (I think It was).
Back to basic - still nothing.
Any suggestions? The things that I find and should help does not.


Answers

  • Tom2019
    Tom2019 Member Posts: 227 Practitioner WiFi Icon
    Hi @Gintaras
    Open Start > Settings > Update & security > Troubleshoot
    Scroll down
    Click Hardware and Devices
    Click Run the Troubleshooter

    When complete, restart to see if the problem is resolved.

    2. Press Windows key + X
    Click Device Manager
    Expand Human interface devices
    Right click HID-compliant touch pad

    (If you don't see your touch pad listed, look under 'Mice and other pointing devices')

    Click uninstall

    Exit then restart.

    If you don't have an external/wired mouse...

    Press Windows key + X
    Press the 'M' key
    Press tab once
    Use the down arround to select Human interface device or Mice and other pointing devices.
    Press the right arrow to expand Mice and other pointing devices.
    Use the down arrow again to select your HID-Compliant mouse or touch pad
    Press the right click menu key on your keyboard (usually located between the Alt and Control keys)
    Select uninstall
    Hit Enter

    Press Alt + F4
    Press the Windows key + X
    Press the letter U
    Press the letter R

    Restart

    Other things you can try.

    Power on and off your computer three times

    How do you do that?

    Power on, when you see the Windows Logo - power off

    Power on, when you see the Windows Logo - power off

    Power on, it will then your computer will boot into the Advanced Recovery environment

    You might be asked to sign in with your Microsoft Account or Local Account password.

    Click Troubleshoot
    Click Advanced Options

    Click Startup Settings
    Click Restart
    Press (4) to Enable Safe Mode
    Wait while Windows 10 starts in safe mode.
    Log in

    Click Start > Settings > Devices > Touchpad
    Under Related settings, click Additional settings

    This might launch the Synaptics or Mouse Properties for your touch pad

    Click the TouchPad tab then click Restore defaults.

    Method 1: Update the touchpad driver. An outdated or incompatible driver can cause problems. Check to see if an updated driver is available.

    Method 4: Use the System File Checker tool to repair missing or corrupted system files. This allows users to scan for corruptions in Windows system files and restore corrupted files.

    Open Start, type: CMD
    Right click CMD
    Click Run as administrator

    Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    Also run the System File Checker utility:
    Open Start, type: CMD
    Right click CMD
    Click Run as administrator

    At the Command Prompt, type: sfc/scannow

    This will check for any integrity violations

    Restart your system
    There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

    Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
    or
    Press Control + Alt + Delete
    Click Sign out

    At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
    Continue to hold down the shift key while clicking Restart
    Continue to hold down the shift key until the Advanced Recovery Options menu appears

    Click Troubleshoot

    Click Advanced options

    Click Go back to the previous version of Windows.

    "Hit Accept if its Helpful"
  • catthanh
    catthanh Member Posts: 6 New User
    You need to manually install serial io driver from acer 
  • Gintaras
    Gintaras Member Posts: 3 New User
    Tom2019 said:
    Hi @Gintaras
    Open Start > Settings > Update & security > Troubleshoot
    Scroll down
    Click Hardware and Devices
    Click Run the Troubleshooter

    When complete, restart to see if the problem is resolved.

    2. Press Windows key + X
    Click Device Manager
    Expand Human interface devices
    Right click HID-compliant touch pad

    (If you don't see your touch pad listed, look under 'Mice and other pointing devices')

    Click uninstall

    Exit then restart.

    If you don't have an external/wired mouse...

    Press Windows key + X
    Press the 'M' key
    Press tab once
    Use the down arround to select Human interface device or Mice and other pointing devices.
    Press the right arrow to expand Mice and other pointing devices.
    Use the down arrow again to select your HID-Compliant mouse or touch pad
    Press the right click menu key on your keyboard (usually located between the Alt and Control keys)
    Select uninstall
    Hit Enter

    Press Alt + F4
    Press the Windows key + X
    Press the letter U
    Press the letter R

    Restart

    Other things you can try.

    Power on and off your computer three times

    How do you do that?

    Power on, when you see the Windows Logo - power off

    Power on, when you see the Windows Logo - power off

    Power on, it will then your computer will boot into the Advanced Recovery environment

    You might be asked to sign in with your Microsoft Account or Local Account password.

    Click Troubleshoot
    Click Advanced Options

    Click Startup Settings
    Click Restart
    Press (4) to Enable Safe Mode
    Wait while Windows 10 starts in safe mode.
    Log in

    Click Start > Settings > Devices > Touchpad
    Under Related settings, click Additional settings

    This might launch the Synaptics or Mouse Properties for your touch pad

    Click the TouchPad tab then click Restore defaults.

    Method 1: Update the touchpad driver. An outdated or incompatible driver can cause problems. Check to see if an updated driver is available.

    Method 4: Use the System File Checker tool to repair missing or corrupted system files. This allows users to scan for corruptions in Windows system files and restore corrupted files.

    Open Start, type: CMD
    Right click CMD
    Click Run as administrator

    Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    Also run the System File Checker utility:
    Open Start, type: CMD
    Right click CMD
    Click Run as administrator

    At the Command Prompt, type: sfc/scannow

    This will check for any integrity violations

    Restart your system
    There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

    Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
    or
    Press Control + Alt + Delete
    Click Sign out

    At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
    Continue to hold down the shift key while clicking Restart
    Continue to hold down the shift key until the Advanced Recovery Options menu appears

    Click Troubleshoot

    Click Advanced options

    Click Go back to the previous version of Windows.

    "Hit Accept if its Helpful"
    Hey, 

    No device troubleshooting, cant find it, Windows 10 Home.
    No touchpad in device manager. 
    There is ELAN tab in mouse, but I does not show any devices connected so I can not change any settings.
    Fixing windows? It is fresh install, just did it now. Clean windows 10 from Microsoft page 1909.
    I might try going back to 8.1 as last straw.
    Recovery does not help.
  • Gintaras
    Gintaras Member Posts: 3 New User
    catthanh said:
    You need to manually install serial io driver from acer 
    No help at all, installs successfully, touchpad still does not work.
  • jugaro
    jugaro Member Posts: 1 New User
    edited February 2020
    I had similar problem with my HP laptop after 1909 update. The touch pad is missing and all gestures functionality is not working. What i did was reinstalled the previous driver.

    Navigate to directory as shown below.  Maybe yours is different.
     ---------- C:\SWSetup\DRV\InputDevices\Synaptics\MLT1.xSyn_SSNYB2\19.5.10.62\src

    Double click 
     ---------- dpinst.exe

    Restart your devices after installation is completed.
  • escapehere42
    escapehere42 Member Posts: 12

    Tinkerer

    The subject may be old, but for friends like me who would call from google, I found the solution in this video. I advise