ACER Nitro XZ272 Pbmiiphx 27 monitor freesync will not turn on?

andjayik
andjayik Member Posts: 3 New User
edited February 16 in 2019 Archives
My new monitor when I go into the menu freesync is grayed out and can not turn it on? In my nvidea control panel there is no gysnc to turn this feature on as well. my system is

AMD FX8350 8 core
Patriot Viper 16gb DDR3 1600mhz
nvidea Geforce evga GTX 970 FTW SSD
ACER Nitro XZ272 Pbmiiphx 27 monitor

im also using a display port cable.  

Also my win 10 sees the monitor as generic, I tried to install the Acer driver but win 19 say the best driver is installed which is best. I hear the acer drivers are unsigned so that's why it wont install?

[Content edited by Acer-Harvey]

Answers

  • andjayik
    andjayik Member Posts: 3 New User
    wow great support, guess i will be taking the monitor back then!!
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Uh, no answer here on the community board typically means no one else is seeing the same problem. If your new monitor is new enough try swapping with your vendor for a new one, if not contact Acer support. The XZ272 models should have G sync support, though it's possible only on some of the ports. How are you connected?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • andjayik
    andjayik Member Posts: 3 New User
    returned for another brand
  • Cyi
    Cyi Member Posts: 1 New User
    I know this is late but I think this might be useful for anyone who encounters this issue. If your HDR is set to "auto" then some features like Freesync will be grayed out and disabled. You can also find more details in the user manual. 

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