G3-571 won't boot after bios update to v1. 22

Zewbacca
Zewbacca Member Posts: 3 New User
edited November 2023 in 2019 Archives
I updated the bios on my helios 300 this evening, along with a Windows 10 update and the new GeForce Driver. Everything was working fine until the bios update finished, now during the boot up process the computer starts into the Predator splash screen and then immediately goes into Windows Startup Repair. How can I fix this or if necessary revert to the old version of the BIOS? My computer is completely unusable.

I can get into the BIOS, but that's as far as I can go. Startup repair options aren't fixing anything. 

Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019 Answer ✓
    Zewbacca check here unless your recovery partition its corrupted (might happen) this should work the other option left in the table its for you to create a bootable windows usb drive from another device and reinstall everything from scratch but as i previously said if you have something important on it back it up even if you have to get a usb adapter/enclosure for your internal drive to access the data from another device thats the most common used way or you can create a hirens boot usb drive in order to recover your data before you format it probably easier if you have the spare hdd its just copy past because it will load the windows os in the drive you also have more ready os drives which you could use like linux live cd, windows 7 bootable usb etc theres always a way to access your data even if the os boot its corrupted


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Zewbacca probably the windows update bricked your os not the bios if it was the bios you would had the laptop bricked on black screen you wouldnt even be able to access the bios at all you can try a battery power drain followed by a bios setup defaults (check if your os bootable drive its properly recognized) to see if the issue is solved if not try to boot into safe mode to see if you an find what windows update is causing it if not possible to boot into safe mode at all im afraid your only solution would be to perform a factory stock recovery ALT+F10 on boot first trying with keeping my files option and if it doesnt fixes it secondly a clean install delete everything option (but make sure you can backup everything you need first it will completely format your drive to the first day you booted it)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Zewbacca
    Zewbacca Member Posts: 3 New User
    xapim said:
    Zewbacca probably the windows update bricked your os not the bios if it was the bios you would had the laptop bricked on black screen you wouldnt even be able to access the bios at all you can try a battery power drain followed by a bios setup defaults (check if your os bootable drive its properly recognized) to see if the issue is solved if not try to boot into safe mode to see if you an find what windows update is causing it if not possible to boot into safe mode at all im afraid your only solution would be to perform a factory stock recovery ALT+F10 on boot first trying with keeping my files option and if it doesnt fixes it secondly a clean install delete everything option (but make sure you can backup everything you need first it will completely format your drive to the first day you booted it)
    Hey, thanks for the response. Hopefully it is just windows and not the BIOS. 

    I can't get windows to launch into safe mode, and the reset PC option is giving me a fail message for both saving and deleting personal files. ALT+F10 does not seem to do anything for me, it just loads into the same recovery environment. Additionally, I'm unable to uninstall updates from this menu, everything just fails. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019 Answer ✓
    Zewbacca check here unless your recovery partition its corrupted (might happen) this should work the other option left in the table its for you to create a bootable windows usb drive from another device and reinstall everything from scratch but as i previously said if you have something important on it back it up even if you have to get a usb adapter/enclosure for your internal drive to access the data from another device thats the most common used way or you can create a hirens boot usb drive in order to recover your data before you format it probably easier if you have the spare hdd its just copy past because it will load the windows os in the drive you also have more ready os drives which you could use like linux live cd, windows 7 bootable usb etc theres always a way to access your data even if the os boot its corrupted


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Zewbacca
    Zewbacca Member Posts: 3 New User
    xapim said:
    Zewbacca check here unless your recovery partition its corrupted (might happen) this should work the other option left in the table its for you to create a bootable windows usb drive from another device and reinstall everything from scratch
    This ended up being the solution, you were 100% correct about the OS being bricked from the windows update. The petition itself was corrupted, and the only way I was able to salvage it was to completely reformat it and reinstall windows. Thanks for the help!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2019
    Zewbacca said:
    xapim said:
    Zewbacca check here unless your recovery partition its corrupted (might happen) this should work the other option left in the table its for you to create a bootable windows usb drive from another device and reinstall everything from scratch
    This ended up being the solution, you were 100% correct about the OS being bricked from the windows update. The petition itself was corrupted, and the only way I was able to salvage it was to completely reformat it and reinstall windows. Thanks for the help!
    Zewbacca Always glad to help :) and im glad to know you managed to get it back up & running i suggest you do disable windows updates completely if after you reinstall everything all is fine via regedit and services to avoid future issues you can always re-enabled them when you need/feel like to i have a ready reg file for that purpose i can share it here if you would like


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/