TravelMate X with the ACER USB Type-C Dock has issues [TMX414-51T-56W8 ]

DoctorP
DoctorP Member Posts: 2 New User
edited February 16 in 2019 Archives
The TravelMate X with the ACER USB Type-C Dock has issues.

We are using the VGA port on two Dell monitors to project from the laptop.  
We have an HDMI to VGA dongle and an Display Port to VGA dongle connected to the back of the ACER docking station.  

The monitor using the HDMI to VGA dongle works but the display is fuzzy/blurry.  I have adjusted the resolution, but haven't been able to clear up the picture.  

The monitors have the following ports.
HDMI
VGA
Display Port

I have tried the USB-C port with a USB-C to VGA dongle and that didn't work.

The display driver on the laptop has been updated, as well as the system BIOS.  I updated the BIOS because I couldn't get a resolution on the HDMI to VGA Dongle display to work.


This is the settings that I have on the HDMI to VGA adapter. This display is blurry
IMG_5573JPG

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon DoctorP !

    What EXACT model of your laptop?
    Only Type-C 3.1 Gen2 USB ports with Thunderbolt support can transfer video.
    Gen1 versions do not have native support.


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    Atenciosamente:  J. MaClane™

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  • DoctorP
    DoctorP Member Posts: 2 New User
    TMX414-51T-56W8 with a ACER USB Type-C Dock.  

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    The EXACT model would be the TMX514-51T-56W
    The service manual states that USB 3.1 Gen 1 (up to 5 Gbps) does not support native video transfer.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!